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公开(公告)号:US10540661B2
公开(公告)日:2020-01-21
申请号:US15440811
申请日:2017-02-23
Applicant: SAP SE
Inventor: Stephan Lange , Josef Schmidt , Lars Riecke , Cornelia Kinateder , Normen Rosch , Ioannis Grammatikakis
IPC: G06F3/0482 , G06Q30/00 , G06F3/0488
Abstract: A system for an integrated support interface across multiple different software applications includes an integrated support user interface, an application connector and a first support integration module. The integrated support user interface includes received user input. The application connector interfaces with multiple different software applications and receives from at least one of the software applications an application context, a user role and a system context. The first support integration module maps existing received user input to at least one support ticket and enables a chat with a user operating on an internal support system and enables a search of a customer support system for information related to the support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface. The integrated support user interface displays the results.
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公开(公告)号:US20170330195A1
公开(公告)日:2017-11-16
申请号:US15440811
申请日:2017-02-23
Applicant: SAP SE
Inventor: Stephan Lange , Josef Schmidt , Lars Riecke , Cornelia Kinateder , Normen Rosch , Ioannis Grammatikakis
IPC: G06Q30/00 , G06F3/0488 , G06F3/0482
CPC classification number: G06Q30/016 , G06F3/04817 , G06F3/0482 , G06F3/0486 , G06F3/0488
Abstract: A system for an integrated support interface across multiple different software applications includes an integrated support user interface, an application connector and a first support integration module. The integrated support user interface includes received user input. The application connector interfaces with multiple different software applications and receives from at least one of the software applications an application context, a user role and a system context. The first support integration module maps existing received user input to at least one support ticket and enables a chat with a user operating on an internal support system and enables a search of a customer support system for information related to the support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface. The integrated support user interface displays the results.
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