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Patent Agency Ranking
1.发明申请CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR) 审中-公开调用映射系统和使用贝叶斯均值回归（BMR）的方法公开(公告)号：US20150271332A1
公开(公告)日：2015-09-24
申请号：US14702656
申请日：2015-05-01
Applicant: SATMAP International Holdings Ltd.
Inventor： S. James P. SPOTTISWOODE , Zia CHISHTI
CPC classification number: H04M3/5232 , G06Q30/00 , H04M3/5158 , H04M3/5233 , H04M3/5238
Abstract: Methods, systems, and articles of manufacture for ranking individuals in a contact center system including ranking a first individual in a set of individuals based on relative amounts of data for the first individual and one or more other individuals in the set of individuals.
Abstract translation: 用于在联络中心系统中对个人进行排名的方法，系统和制品，包括基于所述个人集合中的第一个体和一个或多个其他个体的数据的相对数量来排列一组个体中的第一个体。
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2.发明申请CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION 有权调用映射系统和使用变量算法（VA）和/或分配补偿的方法公开(公告)号：US20150326724A1
公开(公告)日：2015-11-12
申请号：US14788442
申请日：2015-06-30
Applicant: SATMAP International Holdings Ltd.
Inventor： S. James P. SPOTTISWOODE , Zia CHISHTI
CPC classification number: H04M3/5233 , G06F17/30345 , G06Q10/06398 , H04M3/5175 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M3/5235 , H04M3/5238 , H04M2203/2061 , H04M2203/401 , H04M2203/556
Abstract: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.
Abstract translation: 方法，系统和程序产品，包括获得代理性能数据; 排名，代理商的代理业绩数据; 分剂代理代理业绩范围; 将基于标准的呼叫者分成一组分区; 为每个分区确定第一代理性能范围和第二代理性能范围的结果值; 基于所述第一代理性能范围的结果值和所述分区的第二代理性能范围的结果值，为所述分区计算相应的结果值差异指标; 基于分区的结果值差异指示符，将相应的代理匹配到其中一个分区中的相应呼叫者。
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3.发明申请公开(公告)号：US20150381810A1
公开(公告)日：2015-12-31
申请号：US14788457
申请日：2015-06-30
Applicant: SATMAP International Holdings Ltd.
Inventor： S. James P. SPOTTISWOODE , Zia CHISHTI
CPC classification number: H04M3/5233 , G06F17/30345 , G06Q10/06398 , H04M3/5175 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M3/5235 , H04M3/5238 , H04M2203/2061 , H04M2203/401 , H04M2203/556
Abstract: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.
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4.发明申请公开(公告)号：US20150304497A1
公开(公告)日：2015-10-22
申请号：US14788517
申请日：2015-06-30
Applicant: SATMAP International Holdings Ltd.
Inventor： S. James P. SPOTTISWOODE , Zia CHISHTI
CPC classification number: H04M3/5233 , G06F17/30345 , G06Q10/06398 , H04M3/5175 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M3/5235 , H04M3/5238 , H04M2203/2061 , H04M2203/401 , H04M2203/556
Abstract: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.
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5.发明申请公开(公告)号：US20150304496A1
公开(公告)日：2015-10-22
申请号：US14788495
申请日：2015-06-30
Applicant: SATMAP International Holdings Ltd.
Inventor： S. James P. SPOTTISWOODE , Zia CHISHTI
CPC classification number: H04M3/5233 , G06F17/30345 , G06Q10/06398 , H04M3/5175 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M3/5235 , H04M3/5238 , H04M2203/2061 , H04M2203/401 , H04M2203/556
Abstract: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.
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