公开(公告)号：US20240020068A1

公开(公告)日：2024-01-18

申请号：US18349539

申请日：2023-07-10

Applicant: SEIKO EPSON CORPORATION

Inventor： Naohiro KANEKO ,  Hiroshi KAIHO ,  Hideaki KITAZAWA

IPC: G06F3/12

CPC classification number: G06F3/121 ,  G06F3/1285 ,  G06F3/1273 ,  G06F3/126

Abstract: A server apparatus is connected to a printer in a communicable manner. The printer includes a first printer and other printers. The server apparatus includes a first acquisition section that acquires, when an error occurs in the first printer, error occurrence information indicating that the error has occurred from the first printer, a second acquisition section that acquires, when the error occurrence information is acquired, a first action log indicating the printing action of the first printer, and a normal action log indicating the printing actions of the other printers, which perform the printing actions normally, a comparator that compares the first action log with the normal action log, and an estimator that estimates an item relating to the error from the items contained in the first action log based on the result of the comparison performed by the comparator.

公开(公告)号：US20240004595A1

公开(公告)日：2024-01-04

申请号：US18346414

申请日：2023-07-03

Applicant: SEIKO EPSON CORPORATION

Inventor： Hiroshi KAIHO ,  Naohiro KANEKO ,  Hideaki KITAZAWA ,  Koji NIIOKA

IPC: G06F3/12

CPC classification number: G06F3/121 ,  G06F3/1234 ,  G06F3/1273 ,  G06F3/1288

Abstract: A server device is a server device to be coupled to a printer so as to be able to communicate with each other, including an instruction unit configured to transmit a second instruction of making the printer perform a printing operation when an error occurs in the printer, and a first acquisition unit configured to make the printer generate a first operation log as a log related to the printing operation based on the second instruction, and obtain the first operation log from the printer.