公开(公告)号：US20240004595A1

公开(公告)日：2024-01-04

申请号：US18346414

申请日：2023-07-03

Applicant: SEIKO EPSON CORPORATION

Inventor： Hiroshi KAIHO ,  Naohiro KANEKO ,  Hideaki KITAZAWA ,  Koji NIIOKA

IPC: G06F3/12

CPC classification number: G06F3/121 ,  G06F3/1234 ,  G06F3/1273 ,  G06F3/1288

Abstract: A server device is a server device to be coupled to a printer so as to be able to communicate with each other, including an instruction unit configured to transmit a second instruction of making the printer perform a printing operation when an error occurs in the printer, and a first acquisition unit configured to make the printer generate a first operation log as a log related to the printing operation based on the second instruction, and obtain the first operation log from the printer.

公开(公告)号：US20180160010A1

公开(公告)日：2018-06-07

申请号：US15822470

申请日：2017-11-27

Applicant: SEIKO EPSON CORPORATION

Inventor： Hiroshi KAIHO ,  Kyoichi KAMIJIMA

IPC: H04N1/32 ,  H04N1/00

CPC classification number: H04N1/00344 ,  H04L43/065 ,  H04L43/0817 ,  H04L67/10 ,  H04L67/34 ,  H04N1/00923 ,  H04N1/32122 ,  H04N2201/0094 ,  H04N2201/3202 ,  H04N2201/3205

Abstract: Quickly transmitting and acquiring device information is enabled. A data collection server has a receiver that receives device information related to device states; an evaluator configured to determines if the received device information is first device information that is not an object of priority transmission, or second device information that is an object of priority transmission; and a transmitter configured to send the received device information to a management server that manages the device information. The transmitter transmits the second device information to the management server with priority over the first device information.

公开(公告)号：US20220294621A1

公开(公告)日：2022-09-15

申请号：US17653877

申请日：2022-03-08

Applicant: SEIKO EPSON CORPORATION

Inventor： Hiroshi KAIHO ,  Kaoru TAKEMAE ,  Hiroshi TATEBE ,  Fuminori HANAOKA

IPC: H04L9/08 ,  G06F3/12

Abstract: An information processing device includes a key generation portion that generates a first key associated with an electronic device when a processing request for the electronic device is received, a key transmission portion that transmits the first key to a request source of the processing request, a connection controller that when a second key is received from the request source, connects to the electronic device associated with the first key corresponding to the received second key, and a response notification portion that notifies the request source of response data from the electronic device when the response data is received from the electronic device, the response data including screen data used for controlling the electronic device.

公开(公告)号：US20210122165A1

公开(公告)日：2021-04-29

申请号：US17082637

申请日：2020-10-28

Applicant: SEIKO EPSON CORPORATION

Inventor： Ikumi WATANABE ,  Mikio NAGAHARA ,  Satoshi JOBETTO ,  Hiroshi KAIHO

IPC: B41J2/175 ,  H04N1/34

Abstract: A service printer includes a printer printing unit that executes a print function, a scanning unit that executes a scan function, a printer communication unit that acquires, from a service providing server that provides a delivery service of delivering ink, status information indicating at least one of the status of a contract for use of the delivery service and the status of payment of the usage fee for the delivery service, and a printer controller that enables or disables execution of the print function and execution of the scan function based on at least one of the contract status and the payment status that are indicated by the status information acquired by the printer communication unit.

公开(公告)号：US20240020068A1

公开(公告)日：2024-01-18

申请号：US18349539

申请日：2023-07-10

Applicant: SEIKO EPSON CORPORATION

Inventor： Naohiro KANEKO ,  Hiroshi KAIHO ,  Hideaki KITAZAWA

IPC: G06F3/12

CPC classification number: G06F3/121 ,  G06F3/1285 ,  G06F3/1273 ,  G06F3/126

Abstract: A server apparatus is connected to a printer in a communicable manner. The printer includes a first printer and other printers. The server apparatus includes a first acquisition section that acquires, when an error occurs in the first printer, error occurrence information indicating that the error has occurred from the first printer, a second acquisition section that acquires, when the error occurrence information is acquired, a first action log indicating the printing action of the first printer, and a normal action log indicating the printing actions of the other printers, which perform the printing actions normally, a comparator that compares the first action log with the normal action log, and an estimator that estimates an item relating to the error from the items contained in the first action log based on the result of the comparison performed by the comparator.

公开(公告)号：US20220294882A1

公开(公告)日：2022-09-15

申请号：US17653876

申请日：2022-03-08

Applicant: SEIKO EPSON CORPORATION

Inventor： Hiroshi KAIHO ,  Fuminori HANAOKA ,  Hiroshi TATEBE ,  Shuji KOBAYASHI

IPC: H04L69/18 ,  H04L67/75 ,  H04L67/60

Abstract: A server device includes a data transmission portion that transmits, to a terminal device, data according to a second protocol, the data including a processing request according to a first protocol, and a response notification portion that transmits response data transmitted from the terminal device to a request source of the processing request, the terminal device includes a request notification portion that transmits, to an electronic device, the processing request according to the first protocol based on the data according to the second protocol transmitted from the server device, and a response data transmission portion that transmits, to the server device, response data transmitted from the electronic device, and the electronic device includes a response portion that transmits, to the terminal device, response data according to the first protocol as a response to the processing request according to the first protocol transmitted from the terminal device.