公开(公告)号：US09185211B2

公开(公告)日：2015-11-10

申请号：US14075968

申请日：2013-11-08

Applicant: SORENSON COMMUNICATIONS, INC.

Inventor： Isaac Roach ,  Richard Shields ,  Grant A. Beckmann

IPC: H04M11/00 ,  H04M3/42 ,  G06F17/28

CPC classification number: H04M3/42382 ,  G06F17/28 ,  H04M3/42391

Abstract: Apparatuses and methods are disclosed for enabling a first user at a first communication device to communicate with a far-end user at a second communication device via a relay service providing translation services for the first user. The communication system may be operable in a plurality of modes, including a tone mode in which an audible tone conveying a message may be transmitted to the second communication device regardless of a format of the character data generated by the first communication device. A text mode may include sending a text signal corresponding to the message being displayed at the relay service regardless of the format of the character data. Switching modes may be responsive to a determination that the far-end user is a live person. Related methods of operating the communication system are also disclosed.

Abstract translation: 公开了用于使第一通信设备中的第一用户能够通过为第一用户提供翻译服务的中继服务在第二通信设备处与远端用户进行通信的设备和方法。 通信系统可以以多种模式操作，包括可以将传达消息的可听音调发送到第二通信设备的音调模式，而不管第一通信设备生成的字符数据的格式如何。 文本模式可以包括发送与中继服务正在显示的消息相对应的文本信号，而不管字符数据的格式如何。 切换模式可以响应于远端用户是活人的确定。 还公开了操作通信系统的相关方法。

公开(公告)号：US09635174B1

公开(公告)日：2017-04-25

申请号：US15203705

申请日：2016-07-06

Applicant: Sorenson Communications, Inc.

Inventor： Adam Montero ,  Janet Lynn Esposito ,  Scot L. Brooksby ,  Grant A. Beckmann

IPC: H04M11/00 ,  H04M3/42 ,  H04N7/14

CPC classification number: H04M3/42391 ,  H04M3/42306 ,  H04M2201/50 ,  H04N7/147 ,  H04N7/15

Abstract: Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.