公开(公告)号：US09307073B2

公开(公告)日：2016-04-05

申请号：US14145589

申请日：2013-12-31

Applicant: Sorenson Communications, Inc.

Inventor： Conrad Arlo Maxwell ,  Richard Shields

IPC: H04M11/00 ,  H04M1/725 ,  H04M11/04

CPC classification number: H04M3/51 ,  H04M1/236 ,  H04M1/72594 ,  H04M3/42068 ,  H04M3/5108 ,  H04M3/5183 ,  H04M11/045 ,  H04M2250/52 ,  H04N5/23206

Abstract: Visual assistance systems and related methods are disclosed. A visual assistance system includes a visual assistance service configured to receive and display images from a user device on an electronic display for a live assistant. The visual assistance service is also configured to transmit assistant audio from the live assistant conveying information derived by the live assistant's review of the images. A visual assistance system comprises a user device configured to capture and transmit the images to the visual assistance service. The user device is also configured to receive the assistant audio from the visual assistance service, and reproduce the assistant audio to a user of the user device. The user is registered with the visual assistance service as having at least a minimum level of visual disability. A method of operating the visual assistance system includes receiving the images from, and transmitting the assistant audio to the user device.

Abstract translation: 公开了视觉辅助系统和相关方法。 视觉辅助系统包括视觉辅助服务，被配置为在用于实时助理的电子显示器上从用户设备接收和显示图像。 视觉辅助服务还被配置为从现场助理传送助理音频，传达由实况助理对图像的审查得出的信息。 视觉辅助系统包括被配置为捕获并将图像发送到视觉辅助服务的用户设备。 用户设备还被配置为从视觉辅助服务接收辅助音频，并且将用户设备的用户再现辅助音频。 用户已经在视觉辅助服务中注册了至少具有最低程度的视觉障碍。 操作视觉辅助系统的方法包括从用户设备接收图像并将辅助音频发送给用户设备。

公开(公告)号：US09491205B2

公开(公告)日：2016-11-08

申请号：US13842401

申请日：2013-03-15

Applicant: Sorenson Communications, Inc.

Inventor： Richard Shields

IPC: G06F15/16 ,  H04L29/06 ,  H04W4/10 ,  H04M3/56 ,  H04L29/12

CPC classification number: H04L65/403 ,  H04L61/2069 ,  H04L65/1069 ,  H04M3/56 ,  H04W4/10

Abstract: A communication system comprises a server configured to associate a plurality of communication devices with each other in a user group. Each communication device of the plurality of communication devices is associated with a group-wide individual unique identifier that is unique as to other members of the same group; a network-wide individual unique identifier that is unique as to other communication devices of the network; and a group unique identifier that is shared with the plurality of communication devices of the user group. A method comprises receiving a call request including a group-wide individual unique identifier, and sending an outgoing call to the individual communication device. The group-wide individual unique identifier is unique to an individual communication device within a user group of communication devices that is smaller than a number of communication devices configured for communication on a network.

Abstract translation: 通信系统包括被配置为在用户组中将多个通信设备彼此相关联的服务器。 多个通信设备中的每个通信设备与与同一组的其他成员唯一的组范围的唯一标识符相关联; 与网络的其他通信设备唯一的网络范围的个人唯一标识符; 以及与用户组的多个通信设备共享的组唯一标识符。 一种方法包括：接收包括群组范围的个体唯一标识符的呼叫请求，以及向所述个人通信设备发送呼出呼叫。 组范围内的个人唯一标识符对于小于被配置为在网络上通信的多个通信设备的通信设备的用户组内的个体通信设备是唯一的。

公开(公告)号：US20150215251A1

公开(公告)日：2015-07-30

申请号：US14678809

申请日：2015-04-03

Applicant: Sorenson Communications, Inc.

Inventor： Jesse Leigh Parent ,  Merle Lamar Walker, III ,  Richard Shields

IPC: H04L12/58 ,  G06F3/0484

CPC classification number: H04L51/10 ,  G06F3/0484 ,  G09B21/009 ,  H04L51/24

Abstract: Apparatuses and methods for notifying a group of communication devices about a missed call are disclosed. Each communication device is associated with a group identifier that is shared with all the communication devices in a group. Each communication device is also associated with an individual identifier that is unique to that communication device. An unanswered communication to the group identifier is received on all the communication devices in the group. A first communication device transmits to a remote server an acknowledgement notification that the unanswered communication related to the group identifier has been acknowledged by the user. A clear indicator indicating that the unanswered communication has been acknowledged is transmitted from the remote server to all the devices in the group except the first communication device. Each of the communication devices receiving the clear indicator can then clear its indicator that notifies the user of a missed call.

Abstract translation: 公开了用于通知一组通信设备关于未接来电的设备和方法。 每个通信设备与组中的所有通信设备共享的组标识符相关联。 每个通信设备还与该通信设备唯一的单个标识符相关联。 在组中的所有通信设备上接收到与组标识符的未应答的通信。 第一通信设备向远程服务器发送确认通知，该确认通知与组标识符相关的未应答通信已被用户确认。 指示未答复通信被确认的清除指示从远程服务器发送到除第一通信设备之外的组中的所有设备。 接收清除指示符的每个通信设备然后可以清除其通知用户未接来电的指示符。

公开(公告)号：US20160088161A1

公开(公告)日：2016-03-24

申请号：US14954743

申请日：2015-11-30

Applicant: Sorenson Communications, Inc.

Inventor： Jesse Leigh Parent ,  Richard Shields ,  Scot L. Brooksby ,  Merle L. Walker ,  Lane Walters ,  Jason Andersen

IPC: H04M7/00 ,  H04N7/14 ,  H04M3/42

CPC classification number: H04M7/0024 ,  H04M3/42102 ,  H04M3/42391 ,  H04N7/141

Abstract: Described are systems and methods for operating a plurality of communication devices configured to be associated with a user group. Each communication device of the plurality of communication devices may be configured to communicate with one or more servers both as an individual communication device with an individual unique identifier assigned thereto and as the user group with a group unique identifier assigned thereto.

Abstract translation: 描述了用于操作被配置为与用户组相关联的多个通信设备的系统和方法。 多个通信设备的每个通信设备可以被配置为与一个或多个服务器通信，作为具有分配给其的个人唯一标识符的单独通信设备和作为具有分配给其的组唯一标识符的用户组。

公开(公告)号：US09294423B2

公开(公告)日：2016-03-22

申请号：US13837619

申请日：2013-03-15

Applicant: Sorenson Communications, Inc.

Inventor： Jesse Parent ,  Merle L. Walker ,  Richard Shields

IPC: H04M1/64 ,  H04L12/58 ,  G09B21/00 ,  G06F3/0484 ,  H04M3/42

CPC classification number: H04L51/10 ,  G06F3/0484 ,  G09B21/009 ,  H04L51/24

Abstract: Apparatuses and methods for notifying a group of communication devices about a missed call are disclosed. Each communication device is associated with a group identifier that is shared with all the communication devices in a group. Each communication device is also associated with an individual identifier that is unique to that communication device. An unanswered communication to the group identifier is received on all the communication devices in the group. A first communication device transmits to a remote server an acknowledgement notification that the unanswered communication related to the group identifier has been acknowledged by the user. A clear indicator indicating that the unanswered communication has been acknowledged is transmitted from the remote server to all the devices in the group except the first communication device. Each of the communication devices receiving the clear indicator can then clear its indicator that notifies the user of a missed call.

Abstract translation: 公开了用于通知一组通信设备关于未接来电的设备和方法。 每个通信设备与组中的所有通信设备共享的组标识符相关联。 每个通信设备还与该通信设备唯一的单个标识符相关联。 在组中的所有通信设备上接收到与组标识符的未应答的通信。 第一通信设备向远程服务器发送确认通知，该确认通知与组标识符相关的未应答通信已被用户确认。 指示未答复通信被确认的清除指示从远程服务器发送到除第一通信设备之外的组中的所有设备。 接收清除指示符的每个通信设备然后可以清除其通知用户未接来电的指示符。

公开(公告)号：US09185211B2

公开(公告)日：2015-11-10

申请号：US14075968

申请日：2013-11-08

Applicant: SORENSON COMMUNICATIONS, INC.

Inventor： Isaac Roach ,  Richard Shields ,  Grant A. Beckmann

IPC: H04M11/00 ,  H04M3/42 ,  G06F17/28

CPC classification number: H04M3/42382 ,  G06F17/28 ,  H04M3/42391

Abstract: Apparatuses and methods are disclosed for enabling a first user at a first communication device to communicate with a far-end user at a second communication device via a relay service providing translation services for the first user. The communication system may be operable in a plurality of modes, including a tone mode in which an audible tone conveying a message may be transmitted to the second communication device regardless of a format of the character data generated by the first communication device. A text mode may include sending a text signal corresponding to the message being displayed at the relay service regardless of the format of the character data. Switching modes may be responsive to a determination that the far-end user is a live person. Related methods of operating the communication system are also disclosed.

Abstract translation: 公开了用于使第一通信设备中的第一用户能够通过为第一用户提供翻译服务的中继服务在第二通信设备处与远端用户进行通信的设备和方法。 通信系统可以以多种模式操作，包括可以将传达消息的可听音调发送到第二通信设备的音调模式，而不管第一通信设备生成的字符数据的格式如何。 文本模式可以包括发送与中继服务正在显示的消息相对应的文本信号，而不管字符数据的格式如何。 切换模式可以响应于远端用户是活人的确定。 还公开了操作通信系统的相关方法。

公开(公告)号：US20140272814A1

公开(公告)日：2014-09-18

申请号：US13837619

申请日：2013-03-15

Applicant: Sorenson Communications, Inc.

Inventor： Jesse Parent ,  Merle L. Walker ,  Richard Shields

IPC: G09B21/00

CPC classification number: H04L51/10 ,  G06F3/0484 ,  G09B21/009 ,  H04L51/24

Abstract: Apparatuses and methods for notifying a group of communication devices about a missed call are disclosed. Each communication device is associated with a group identifier that is shared with all the communication devices in a group. Each communication device is also associated with an individual identifier that is unique to that communication device. An unanswered communication to the group identifier is received on all the communication devices in the group. A first communication device transmits to a remote server an acknowledgement notification that the unanswered communication related to the group identifier has been acknowledged by the user. A clear indicator indicating that the unanswered communication has been acknowledged is transmitted from the remote server to all the devices in the group except the first communication device. Each of the communication devices receiving the clear indicator can then clear its indicator that notifies the user of a missed call.

Abstract translation: 公开了用于通知一组通信设备关于未接来电的设备和方法。 每个通信设备与组中的所有通信设备共享的组标识符相关联。 每个通信设备还与该通信设备唯一的单个标识符相关联。 在组中的所有通信设备上接收到与组标识符的未应答的通信。 第一通信设备向远程服务器发送确认通知，该确认通知与组标识符相关的未应答通信已被用户确认。 指示未答复通信被确认的清除指示从远程服务器发送到除第一通信设备之外的组中的所有设备。 接收清除指示符的每个通信设备然后可以清除其通知用户未接来电的指示符。

公开(公告)号：US20160219147A1

公开(公告)日：2016-07-28

申请号：US15088008

申请日：2016-03-31

Applicant: Sorenson Communications, Inc.

Inventor： Conrad Arlo Maxwell ,  Richard Shields

IPC: H04M3/51 ,  H04N5/232 ,  H04M1/725 ,  H04M3/42 ,  H04M1/23

CPC classification number: H04M3/51 ,  H04M1/236 ,  H04M1/72594 ,  H04M3/42068 ,  H04M3/5108 ,  H04M3/5183 ,  H04M11/045 ,  H04M2250/52 ,  H04N5/23206

Abstract: Visual assistance systems and related methods are disclosed. A visual assistance system includes a visual assistance service configured to receive and display images from a user device on an electronic display for a live assistant. The visual assistance service is also configured to transmit assistant audio from the live assistant conveying information derived by the live assistant's review of the images. A visual assistance system comprises a user device configured to capture and transmit the images to the visual assistance service. The user device is also configured to receive the assistant audio from the visual assistance service, and reproduce the assistant audio to a user of the user device. The user is registered with the visual assistance service as having at least a minimum level of visual disability. A method of operating the visual assistance system includes receiving the images from, and transmitting the assistant audio to the user device.

公开(公告)号：US20140280562A1

公开(公告)日：2014-09-18

申请号：US13842401

申请日：2013-03-15

Applicant: Sorenson Communications, Inc.

Inventor： Richard Shields

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L61/2069 ,  H04L65/1069 ,  H04M3/56 ,  H04W4/10

Abstract: A communication system comprises a server configured to associate a plurality of communication devices with each other in a user group. Each communication device of the plurality of communication devices is associated with a group-wide individual unique identifier that is unique as to other members of the same group; a network-wide individual unique identifier that is unique as to other communication devices of the network; and a group unique identifier that is shared with the plurality of communication devices of the user group. A method comprises receiving a call request including a group-wide individual unique identifier, and sending an outgoing call to the individual communication device. The group-wide individual unique identifier is unique to an individual communication device within a user group of communication devices that is smaller than a number of communication devices configured for communication on a network.

Abstract translation: 通信系统包括被配置为在用户组中将多个通信设备彼此相关联的服务器。 多个通信设备中的每个通信设备与与同一组的其他成员唯一的组范围的唯一标识符相关联; 与网络的其他通信设备唯一的网络范围的个人唯一标识符; 以及与用户组的多个通信设备共享的组唯一标识符。 一种方法包括：接收包括群组范围的个体唯一标识符的呼叫请求，以及向所述个人通信设备发送呼出呼叫。 组范围内的个人唯一标识符对于小于被配置为在网络上通信的多个通信设备的通信设备的用户组内的个体通信设备是唯一的。