公开(公告)号：US11983650B2

公开(公告)日：2024-05-14

申请号：US17589763

申请日：2022-01-31

Applicant: Salesforce, Inc.

Inventor： Sarah Joann Aerni ,  Zineb Laraki ,  Penny Tselikis ,  Till Christian Bergmann ,  Michael Weil ,  Christian Posse ,  Jason Teller ,  Alex Edelstein ,  Mehmet Ezbiderli

IPC: G06Q10/0631

CPC classification number: G06Q10/063112

Abstract: Methods, systems, apparatuses, devices, and computer program products are described. An intelligent routing system may route a data object to a path in a process flow using a model, such as a machine-learned model. The system may receive a first data object and may route the first data object along a path of the process flow using a random routing procedure, for example, for model training. The routing may involve performing operations based on the path and the features of the first data object. The system may update one or more models based on an outcome of the operations. Following training, the system may insert a model into the process flow at a decision point between paths. The system may receive a second data object and may route the second data object to a path using the model and based on features of the second data object.

公开(公告)号：US12105725B2

公开(公告)日：2024-10-01

申请号：US17589778

申请日：2022-01-31

Applicant: Salesforce, Inc.

Inventor： Zineb Laraki ,  Penny Tselikis ,  Till Christian Bergmann ,  Michael Weil ,  Christian Posse ,  Jason Teller ,  Alex Edelstein ,  Sarah Joann Aerni ,  Mehmet Ezbiderli

IPC: G06F16/25 ,  G06F16/23 ,  G06F16/2457 ,  G06N20/00

CPC classification number: G06F16/254 ,  G06F16/23 ,  G06F16/2457 ,  G06N20/00

Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A system may identify, from an event log including log entries for a tenant of a multi-tenant database system, a pattern of log entries corresponding to main actions and satisfying a frequency threshold. The system may identify log entries associated with the pattern and corresponding to the main actions, detailed actions, or both. The system may retrieve data corresponding to a history field of a data object associated with the pattern and may determine at least a portion of a process flow for the data object according to the pattern and based on the log entries and the historical data. The process flow may include operations to perform using the data object. In some cases, the system may transmit, to a user device, an indication of the portion of the process flow for user review and implementation.