公开(公告)号：US20240095459A1

公开(公告)日：2024-03-21

申请号：US17946952

申请日：2022-09-16

Applicant: Salesforce, Inc.

Inventor： Mitchell McNeill ,  Neil Brady ,  Nathan Smith

IPC: G06F40/35 ,  G06N5/02 ,  H04L51/02

CPC classification number: G06F40/35 ,  G06N5/022 ,  H04L51/02

Abstract: Techniques for displaying workflow responses based on determining topics associated with user requests are discussed herein. In some examples, a user may post a request (e.g., question) to a virtual space (e.g., a channel, thread, board, etc.) of a communication platform. The communication platform may input the request into a machine learning model trained to identify topics associated with the request and confidence levels associated with topics. In such examples, the communication platform may associate a topic with the user request based on the confidence level of the topic. In some examples, the communication platform may determine that the topic is associated with a graphical identifier (e.g., emoji). The communication platform may cause the graphical identifier to be displayed to the virtual space within which the user request was posted. In response to displaying the graphical identifier, the communication platform may display a workflow response to the virtual space.