公开(公告)号：US20160366481A1

公开(公告)日：2016-12-15

申请号：US15168885

申请日：2016-05-31

Applicant: Samsung Electronics Co., Ltd.

Inventor： Yun-Jae LIM ,  Ji-Eun KIM ,  Hyun-Suk MIN ,  Ju-Seok YOON ,  Dong-Un LEE ,  Sang-Sun CHOI ,  Dong-Woo LEE ,  Byeong-Bae CHOI ,  Jong-Youb RYU ,  Yong-Hyun LIM ,  Jae-Eun KANG ,  Chang-Han KIM

IPC: H04N21/478 ,  H04N5/44 ,  H04N21/422

CPC classification number: H04N21/478 ,  H04N5/4403 ,  H04N5/44582 ,  H04N21/4131 ,  H04N21/4221 ,  H04N2005/4407 ,  H04N2005/4412 ,  H04N2005/44586

Abstract: The present disclosure relates to technologies for sensor networks, a machine-to-machine (M2M) interface, machine-type communication (MTC), and an Internet of things (IoT). The present disclosure may be used in intelligent services (e.g., a smart home, a smart building, a smart city, a smart car, a connected car, health-care, digital education, a retail business, security and safety-related services, etc.). A service-oriented input and output method and apparatus for a smart control system are provided. The method includes receiving a hot key input from a remote controller, transmitting a command corresponding to the hot key input to a device corresponding to the command, receiving a processing result according to the command from the device, when a display is inactivated upon reception of the processing result, activating the display and outputting a message according to the processing result through the display, and inactivating the display after the output of the message is ended.

Abstract translation: 本公开涉及传感器网络，机器对机器（M2M）接口，机器类型通信（MTC）和物联网（IoT）的技术。 本公开可以用于智能服务（例如，智能家居，智能建筑，智能城市，智能汽车，连接的汽车，保健，数字教育，零售业务，安全和安全相关服务） 等等。）。 提供了一种用于智能控制系统的面向服务的输入和输出方法和装置。 该方法包括从遥控器接收热键输入，将与热键输入对应的命令发送到与该命令相对应的设备，当接收到显示时停用显示器时，根据来自设备的命令接收处理结果 处理结果，通过显示激活显示并根据处理结果输出消息，并且在消息的输出结束之后使显示失效。

公开(公告)号：US20180365741A1

公开(公告)日：2018-12-20

申请号：US15780952

申请日：2016-12-07

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Jong-Youb RYU ,  Jae-Eun KANG ,  Byeong-Hoon KWAK ,  Jae-Hong KIM ,  Kyoung-Jin MOON ,  Chang-Hyun LEE

IPC: G06Q30/02 ,  H04W4/021

Abstract: The present disclosure relates to a technology for a sensor network, machine to machine (M2M), machine type communication (MTC), and Internet of things (IoT). The present disclosure may be used for intelligent services (smart home, smart building, smart city, smart car or connected car, healthcare, digital education, retail, security and safety-related service, and the like) on the basis of the technology. The present invention provides a method for collecting voice of customer (VoC) by a server, comprising: receiving information on a user from a user terminal; receiving sensing information related to the user; generating a VoC item for performing a service satisfaction survey for a specific location, on the basis of the information on the user and the sensing information; providing the generated VoC item to the user terminal; and receiving a user response to the VoC item from the user terminal.