公开(公告)号：US20160057383A1

公开(公告)日：2016-02-25

申请号：US14832267

申请日：2015-08-21

Applicant: Samsung Electronics Co., Ltd.

Inventor： Basavaraj Jayawant PATTAN ,  Suresh CHITTURI ,  Ashok Kumar SELVARAJ ,  Gyubong OH ,  Kyung Tak LEE

IPC: H04N7/14 ,  H04M3/493

CPC classification number: H04M3/4938 ,  H04L65/1069 ,  H04L65/602 ,  H04M2203/252 ,  H04M2203/253

Abstract: The embodiments of the present invention disclose a system and method for enabling Enhanced Visual Calls (EVC). The system includes an EVC client provided in a User Device to access network-based EVC functional components and device-based functional components to enable a user to request for EVC services, and an EVC server configured for authentication and processing of one or more EVC service requests received from the EVC client, accessing an EVC XML Document Management Server (XDMS) for retrieving a visual web content and an audio content related to the received one or more EVC service requests, synchronizing the visual web content with the audio content to provide the EVC client with a visual Interactive Voice Response (IVR) menu related to the audio content, and transmitting, to the EVC client, the visual IVR menu related to the one or more EVC service requests for displaying at the user device.

Abstract translation: 本发明的实施例公开了一种用于启用增强视觉呼叫（EVC）的系统和方法。 该系统包括在用户设备中提供的用于访问基于网络的EVC功能组件和基于设备的功能组件以使用户能够请求EVC服务的EVC客户端，以及配置用于认证和处理一个或多个EVC服务的EVC服务器 从EVC客户端收到的请求，访问用于检索可视网页内容的EVC XML文档管理服务器（XDMS）和与所接收的一个或多个EVC服务请求相关的音频内容，使视觉网页内容与音频内容同步，以提供 EVC客户机，其具有与音频内容相关的视觉交互式语音响应（IVR）菜单，并且向EVC客户端发送与用于在用户设备上显示的一个或多个EVC服务请求相关的可视IVR菜单。