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公开(公告)号：US20130024446A1
公开(公告)日：2013-01-24
申请号：US13623131
申请日：2012-09-20
申请人： Scott A. Jones , Chris Lenzo , Thomas E. Cooper
发明人： Scott A. Jones , Chris Lenzo , Thomas E. Cooper
IPC分类号： G06F17/30
CPC分类号： G06F17/30899 , G06F17/30864
摘要： A method and system of improving utilization of human searcher(s) in a search system provides an ambassador guide who may categorize and structure a request, interact with a user, provide a search result, and review a search result. The ambassador guide improves response time, automation, and efficiency of use of searchers and resources of the search system. A toolset may be provided to an ambassador to assist in rapidly executing relevant tasks.
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公开(公告)号：US08301651B2
公开(公告)日：2012-10-30
申请号：US12275864
申请日：2008-11-21
申请人： Scott A. Jones , Chris Lenzo , Thomas E. Cooper
发明人： Scott A. Jones , Chris Lenzo , Thomas E. Cooper
IPC分类号： G06F17/30
CPC分类号： G06F17/30899 , G06F17/30864
摘要： A method and system of improving utilization of human searcher(s) in a search system provides an ambassador guide who may categorize and structure a request, interact with a user, provide a search result, and review a search result. The ambassador guide improves response time, automation, and efficiency of use of searchers and resources of the search system. A toolset may be provided to an ambassador to assist in rapidly executing relevant tasks.
摘要翻译： 提高搜索系统中人类搜索者利用率的方法和系统提供了可以分类和构造请求，与用户交互，提供搜索结果和查看搜索结果的大使指南。 大使指南提高了搜索系统的搜索者和资源的响应时间，自动化程度和效率。 可向大使提供工具集，以协助快速执行相关任务。
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公开(公告)号：US20090299853A1
公开(公告)日：2009-12-03
申请号：US12472962
申请日：2009-05-27
申请人： Scott A. Jones , Thomas E. Cooper , Chris Lenzo
发明人： Scott A. Jones , Thomas E. Cooper , Chris Lenzo
CPC分类号： G06Q30/02 , G06Q30/0247 , G06Q30/0254 , G06Q30/0256 , G06Q30/0273
摘要： A system and method utilizing human searchers and/or guides to select a search result(s) which may and/or may not be influenced by commercial or compensation information. A guide(s) may be selected and/or provided with information which may be influenced by compensation information associated with the guide(s) and/or other information. Human judgment may be used to select an organic search result(s) and/or a sponsored result. A person searching on behalf of another may make a decision regarding what will be provided to the other person based on varying degrees of commercial influence which may be explicitly and/or indirectly applied to a selection by a person.
摘要翻译： 一种使用人类搜索者和/或指南来选择可能和/或不受商业或补偿信息影响的搜索结果的系统和方法。 指南可以被选择和/或提供可能受到与指南和/或其他信息相关联的补偿信息的影响的信息。 人的判断可用于选择有机搜索结果和/或赞助结果。 代表另一人搜索的人可以根据可能明确和/或间接地应用于人的选择的不同程度的商业影响来作出关于将向另一人提供什么的决定。
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公开(公告)号：US20090132500A1
公开(公告)日：2009-05-21
申请号：US12275864
申请日：2008-11-21
申请人： Scott A. Jones , Chris Lenzo , Thomas E. Cooper
发明人： Scott A. Jones , Chris Lenzo , Thomas E. Cooper
IPC分类号： G06F17/30
CPC分类号： G06F17/30899 , G06F17/30864
摘要： A method and system of improving utilization of human searcher(s) in a search system provides an ambassador guide who may categorize and structure a request, interact with a user, provide a search result, and review a search result. The ambassador guide improves response time, automation, and efficiency of use of searchers and resources of the search system. A toolset may be provided to an ambassador to assist in rapidly executing relevant tasks.
摘要翻译： 提高搜索系统中人类搜索者利用率的方法和系统提供了可以分类和构造请求，与用户交互，提供搜索结果和查看搜索结果的大使指南。 大使指南提高了搜索系统的搜索者和资源的响应时间，自动化程度和效率。 可向大使提供工具集，以协助快速执行相关任务。
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5.发明授权公开(公告)号：US08898241B2
公开(公告)日：2014-11-25
申请号：US13534021
申请日：2012-06-27
申请人： Scott A. Jones , Thomas E. Cooper
发明人： Scott A. Jones , Thomas E. Cooper
CPC分类号： G06F17/30864 , G06Q30/02
摘要： A user using a chat or instant message, mobile message or email type of interface, for example, an information seeker, can connect via an instant message, mobile message, email or chat type of service provider, for example, an America On-line Instant Messenger (AIM) server. The message server connects the user to a routine that allows the user to utilize his or her service interface in combination with the services provided by the information search system. After connection has been established via the message interface, for example, an instant message is received via the chat process. A query string can then be extracted from the instant message and passed to the search system, which can respond with search results.
摘要翻译： 使用聊天或即时消息的用户，移动消息或电子邮件类型的接口，例如信息搜索者，可以通过即时消息，移动消息，电子邮件或聊天类型的服务提供商来连接，例如美国在线 即时通讯（AIM）服务器。 消息服务器将用户连接到允许用户结合由信息搜索系统提供的服务使用他或她的服务接口的例程。 在通过消息接口建立连接之后，例如，通过聊天处理接收到即时消息。 然后可以从即时消息中提取查询字符串，并传递给搜索系统，搜索系统可以用搜索结果进行响应。
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6.发明授权Method, apparatus, and computer readable storage for training human searchers 失效用于训练人类搜索者的方法，装置和计算机可读存储器公开(公告)号：US08762289B2
公开(公告)日：2014-06-24
申请号：US11780241
申请日：2007-07-19
申请人： Scott A. Jones , Thomas E. Cooper
发明人： Scott A. Jones , Thomas E. Cooper
CPC分类号： G06Q50/2057 , G06Q50/205 , G09B7/04
摘要： A method for enhancing search skills of human searchers in an information search system. The invention allows human searchers to be trained when they are not particularly busy fielding search queries from information seekers. The training can allow the searcher to increase their performance rating, thereby allowing greater effectiveness in fielding search queries for information seekers. The method can include determining whether a searcher is eligible to receive or provide training; and training an idle searcher with training queries, and/or search results.
摘要翻译： 一种在信息搜索系统中增强人类搜索者搜索技能的方法。 本发明允许人类搜索者在来自信息搜索者的特别繁忙的搜索查询时被训练。 培训可以让搜索者提高他们的绩效评级，从而可以更有效地为寻求信息的人寻求搜索查询。 该方法可以包括确定搜索者是否有资格接收或提供训练; 并训练具有训练查询和/或搜索结果的空闲搜索者。
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公开(公告)号：US08280921B2
公开(公告)日：2012-10-02
申请号：US11779502
申请日：2007-07-18
申请人： Scott A. Jones , Thomas E. Cooper
发明人： Scott A. Jones , Thomas E. Cooper
IPC分类号： G06F17/30
CPC分类号： G06F17/30864
摘要： A system and a method are disclosed for performing a search with the assistance of a computer. The system may assign a unique identifier to a user, to a query submitted to the system by the user, to a human searcher that may respond to the query, and to a result produced by a human searcher in response to the query. These unique identifiers may be stored in a database, and associated with one another. The system may receive a query from the user during a first communication session, and present the query to the searcher to perform a search responsive to the query. The searcher may produce search results and transmit the results to the system during the first communication session. The system may receive the search results from the searcher during the first communication session, and forward the results to the user. Because the system maintains a database of unique identifiers for each original query associated with the unique identifier of the posing user and responding searcher, the system may establish an anonymous communication channel between the user and the searcher during the initial session when the query is posed and answered, and also during follow-up sessions that may occur in the future.
摘要翻译： 公开了一种用于在计算机的辅助下执行搜索的系统和方法。 系统可以向用户，用户向系统提交的查询分配唯一的标识符给可以响应查询的人类搜索者，以及响应于查询而由人类搜索者产生的结果。 这些唯一标识符可以存储在数据库中，并且彼此相关联。 系统可以在第一通信会话期间从用户接收查询，并且将查询呈现给搜索者以响应于查询执行搜索。 搜索者可以在第一通信会话期间产生搜索结果并将结果传送到系统。 系统可以在第一通信会话期间从搜索者接收搜索结果，并将结果转发给用户。 由于系统维护与构成用户和响应搜索者的唯一标识符相关联的每个原始查询的唯一标识符的数据库，所以系统可以在初始会话期间在查询被建立时在用户和搜索者之间建立匿名通信信道，并且 并在未来可能发生的后续会议期间回答。
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8.发明授权公开(公告)号：US07962466B2
公开(公告)日：2011-06-14
申请号：US11647286
申请日：2006-12-29
申请人： Scott A. Jones , Thomas E. Cooper
发明人： Scott A. Jones , Thomas E. Cooper
CPC分类号： G06F17/30864
摘要： An automated tool for human assisted analysis of search results for obtaining precise results responsive to a request. A single query entry triggers a search using one or more resources and results returned from the resources are displayed in a corresponding embedded renderer. A human provider analyzes the returned results and extracts pertinent information for delivery to a requestor who submitted the query.
摘要翻译： 一种人工辅助分析搜索结果的自动化工具，可根据请求获得精确的结果。 单个查询条目使用一个或多个资源触发搜索，并且从资源返回的结果显示在相应的嵌入式渲染器中。 人员提供者分析返回的结果，并提取相关信息以传递给提交查询的请求者。
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公开(公告)号：US20100010912A1
公开(公告)日：2010-01-14
申请号：US12500327
申请日：2009-07-09
IPC分类号： G06Q30/00
CPC分类号： G06Q30/06 , G06Q30/0601
摘要： A system and method of facilitating a purchase including using assistance of a search service and redacting data is described. A user may link an account of a search service with an account of a vendor and may use the linked accounts to purchase an item and/or service from the vendor. A human assistant may select information of an item and/or service from a vendor associated with a user and may provide information of the item to the search system in order that an offer for the item and/or service may be provided to a user and a purchase of the item and/or service may be completed by the user.
摘要翻译： 描述了一种促进购买的系统和方法，包括使用搜索服务的辅助和修改数据。 用户可以将搜索服务的帐户与供应商的帐户相关联，并且可以使用链接的帐户从供应商购买项目和/或服务。 人员可以从与用户相关联的供应商选择项目和/或服务的信息，并且可以向搜索系统提供项目的信息，以便可以向用户提供项目和/或服务的提议，并且 项目和/或服务的购买可以由用户完成。
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公开(公告)号：US08886645B2
公开(公告)日：2014-11-11
申请号：US12251876
申请日：2008-10-15
申请人： Scott A. Jones , Thomas E. Cooper
发明人： Scott A. Jones , Thomas E. Cooper
CPC分类号： G06F17/30864 , G06F17/30386 , G06F17/3053 , G06F17/30648 , G06Q30/0224 , G06Q30/0241 , H04L67/30
摘要： A method and system for matching a search request to a human assistant and/or other items based on information indicated in a profile associated with the search request is described. A ranking of a guide is determined based on matching of information associated with the guide and information associated with a search request. Profile information such as demographic, geographic, personality, areas of interest, people, hobbies, etc. may be used in addition to other information such as keywords or categories which are associated with a request in order to select a guide. Items such as a search result, an advertisement, a search resource, a previous query, etc. may be selected based on profile information associated with the item. Profile information may be associated with an item based on profile information associated with a guide and/or a user who has expressed an opinion regarding the item.
摘要翻译： 描述了基于与搜索请求相关联的简档中指示的信息来将搜索请求与人员和/或其他项目进行匹配的方法和系统。 基于与指南相关联的信息的匹配和与搜索请求相关联的信息的匹配来确定指南的排名。 除了与请求相关联的其他信息（例如关键字或类别）以选择指南之外，还可以使用诸如人口统计，地理，个性，兴趣领域，人，兴趣等的简档信息。 可以基于与该项目相关联的简档信息来选择诸如搜索结果，广告，搜索资源，先前查询等的项目。 简档信息可以基于与指导相关联的简档信息和/或已经对该项目表达意见的用户与项目相关联。
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