公开(公告)号：US08068585B2

公开(公告)日：2011-11-29

申请号：US12119866

申请日：2008-05-13

申请人： Scott Traynham Stillman ,  Scott Crandall Holt ,  Kenneth Wayne Chastain ,  Hong Thi Nguyen ,  Senis Busayapongchai ,  Lisa Marie Birkenberger ,  Judson Barry Johnston ,  Eric Duron ,  Diana N. Gash ,  Homayoun Torab ,  Harry Tang

发明人： Scott Traynham Stillman ,  Scott Crandall Holt ,  Kenneth Wayne Chastain ,  Hong Thi Nguyen ,  Senis Busayapongchai ,  Lisa Marie Birkenberger ,  Judson Barry Johnston ,  Eric Duron ,  Diana N. Gash ,  Homayoun Torab ,  Harry Tang

IPC分类号： H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC分类号： H04L43/50 ,  H04L41/0213 ,  H04L41/0869

摘要： Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.

摘要翻译： 提供了用于检查宽带网络组件的系统和方法，其中自动交互系统允许现场技术人员在没有支持技术人员的帮助下检查通信线路或其他宽带网络组件的各种状况。 当提供从支持技术人员请求协助的选项时，自动交互系统允许现场技术人员在通信线路上执行各种功能，而无需额外的帮助，特别是用于常规任务。 因此，自动交互系统可以消除可能与用于检查宽带网络组件的常规方法相关联的效率。

公开(公告)号：US20080212486A1

公开(公告)日：2008-09-04

申请号：US12119866

申请日：2008-05-13

申请人： Scott Traynham Stillman ,  Scott Crandall Holt ,  Kenneth Wayne Chastain ,  Hong Thi Nguyen ,  Senis Busayapongchai ,  Lisa Marie Birkenberger ,  Judson Barry Johnston ,  Eric Duron ,  Diana N. Gash ,  Homayoun Torab ,  Harry Tang

发明人： Scott Traynham Stillman ,  Scott Crandall Holt ,  Kenneth Wayne Chastain ,  Hong Thi Nguyen ,  Senis Busayapongchai ,  Lisa Marie Birkenberger ,  Judson Barry Johnston ,  Eric Duron ,  Diana N. Gash ,  Homayoun Torab ,  Harry Tang

IPC分类号： G01R31/08

CPC分类号： H04L43/50 ,  H04L41/0213 ,  H04L41/0869

摘要： Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.

摘要翻译： 提供了用于检查宽带网络组件的系统和方法，其中自动交互系统允许现场技术人员在没有支持技术人员的帮助下检查通信线路或其他宽带网络组件的各种状况。 当提供从支持技术人员请求协助的选项时，自动交互系统允许现场技术人员在通信线路上执行各种功能，而无需额外的帮助，特别是用于常规任务。 因此，自动交互系统可以消除可能与用于检查宽带网络组件的常规方法相关联的效率。