公开(公告)号：US20090037359A1

公开(公告)日：2009-02-05

申请号：US11832100

申请日：2007-08-01

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F17/00

CPC分类号： G06Q10/107

摘要： A method and system for enforcing rule selection on user email inboxes include an inbox monitor and administrative rules at an email server. The inbox monitor includes a first agent for identifying inactive user inboxes from email messages stored at the email database, and a second agent for identifying, from the inactive user inboxes identified by the first agent, user inboxes without appropriate user rules activated. For each user inbox identified by the second agent, administrative rules are applied to the user inbox if the user inbox has been inactive for at least a predetermined period of time. If the user inbox has not been inactive for at least the predetermined period of time, a notification message is sent to a user associated with the user inbox. The notification message informs the user that administrative rules will be applied to the user inbox if appropriate user rules are not activated.

摘要翻译： 在用户电子邮件收件箱中执行规则选择的方法和系统包括邮箱服务器中的收件箱监视器和管理规则。 收件箱监视器包括用于从存储在电子邮件数据库中的电子邮件标识非活动用户收件箱的第一代理，以及用于从未激活的适当用户规则的第一代理标识的非活动用户收件箱中识别用户收件箱的第二代理。 对于由第二代理识别的每个用户收件箱，如果用户收件箱已经处于非活动状态至少预定的一段时间，则管理规则被应用于用户收件箱。 如果用户收件箱至少在预定的时间段内尚未被停用，则向与用户收件箱相关联的用户发送通知消息。 如果没有激活适当的用户规则，通知消息通知用户管理规则将被应用于用户收件箱。

公开(公告)号：US20110022674A1

公开(公告)日：2011-01-27

申请号：US12899814

申请日：2010-10-07

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： Rule selection is enforced on user email inboxes using an inbox monitor and administrative rules at an email server. The inbox monitor includes a first agent for identifying inactive user inboxes from email messages stored at the email database, and a second agent for identifying, from the inactive user inboxes identified by the first agent, user inboxes without appropriate user rules activated. For each user inbox identified by the second agent, administrative rules are applied to the user inbox if the user inbox has been inactive for at least a predetermined period of time. If the user inbox has not been inactive for at least the predetermined period of time, a notification message is sent to a user associated with the user inbox. The notification message informs the user that administrative rules will be applied to the user inbox if appropriate user rules are not activated.

摘要翻译： 使用收件箱监视器和电子邮件服务器上的管理规则在用户电子邮件收件箱上强制执行规则选择。 收件箱监视器包括用于从存储在电子邮件数据库中的电子邮件标识非活动用户收件箱的第一代理，以及用于从未激活的适当用户规则的第一代理标识的非活动用户收件箱中识别用户收件箱的第二代理。 对于由第二代理识别的每个用户收件箱，如果用户收件箱已经处于非活动状态至少预定的一段时间，则管理规则被应用于用户收件箱。 如果用户收件箱至少在预定的时间段内尚未被停用，则向与用户收件箱相关联的用户发送通知消息。 如果没有激活适当的用户规则，通知消息通知用户管理规则将被应用于用户收件箱。

公开(公告)号：US08024283B2

公开(公告)日：2011-09-20

申请号：US12899814

申请日：2010-10-07

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F17/00 ,  G06N5/02

CPC分类号： G06Q10/107

摘要： Rule selection is enforced on user email inboxes using an inbox monitor and administrative rules at an email server. The inbox monitor includes a first agent for identifying inactive user inboxes from email messages stored at the email database, and a second agent for identifying, from the inactive user inboxes identified by the first agent, user inboxes without appropriate user rules activated. For each user inbox identified by the second agent, administrative rules are applied to the user inbox if the user inbox has been inactive for at least a predetermined period of time. If the user inbox has not been inactive for at least the predetermined period of time, a notification message is sent to a user associated with the user inbox. The notification message informs the user that administrative rules will be applied to the user inbox if appropriate user rules are not activated.

摘要翻译： 使用收件箱监视器和电子邮件服务器上的管理规则在用户电子邮件收件箱上强制执行规则选择。 收件箱监视器包括用于从存储在电子邮件数据库中的电子邮件标识非活动用户收件箱的第一代理，以及用于从未激活的适当用户规则的第一代理标识的非活动用户收件箱中识别用户收件箱的第二代理。 对于由第二代理识别的每个用户收件箱，如果用户收件箱已经处于非活动状态至少预定的一段时间，则管理规则被应用于用户收件箱。 如果用户收件箱至少在预定的时间段内尚未被停用，则向与用户收件箱相关联的用户发送通知消息。 如果没有激活适当的用户规则，通知消息通知用户管理规则将被应用于用户收件箱。

公开(公告)号：US20090037543A1

公开(公告)日：2009-02-05

申请号：US11840626

申请日：2007-08-17

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： In a chat alert method and system, a chat user creates alert profiles that include the requestor's level in an organizational hierarchy as a parameter and the alert type for the level. When a chat client receives a chat request from a requester for a receiver, the chat client determines if there is a chat alert profile that matches the requestor's level. If so, then an alert is issued to the receiver according to the matching chat alert profile. Optionally, the chat alert profile sets an alternate alert system, where if the receiver does not respond to the request within a specified time, an alert is sent using the alternate alert system. Chat requests from requesters higher up in the reporting chain can be highlighted for the receiver. The receiver can then prioritize the chat requests that he/she receives and respond to them in a timely fashion.

公开(公告)号：US20090037538A1

公开(公告)日：2009-02-05

申请号：US11832429

申请日：2007-08-01

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： In a chat alert method and system, a chat user creates alert profiles that include the requestor's level in an organizational hierarchy as a parameter and the alert type for the level. When a chat client receives a chat request from a requester for a receiver, the chat client determines if there is a chat alert profile that matches the requestor's level. If so, then an alert is issued to the receiver according to the matching chat alert profile. Optionally, the chat alert profile sets an alternate alert system, where if the receiver does not respond to the request within a specified time, an alert is sent using the alternate alert system. Chat requests from requesters higher up in the reporting chain can be highlighted for the receiver. The receiver can then prioritize the chat requests that he/she receives and respond to them in a timely fashion.

摘要翻译： 在聊天警报方法和系统中，聊天用户创建警报配置文件，其中包括作为参数的组织层次结构中的请求者级别，以及级别的警报类型。 当聊天客户端从接收者的请求者接收到聊天请求时，聊天客户端确定是否存在与请求者的级别匹配的聊天警报简档。 如果是这样，则根据匹配的聊天警报简档向接收者发出警报。 可选地，聊天警报简档设置备用警报系统，其中如果接收器在指定时间内没有响应该请求，则使用备用警报系统发送警报。 报告链中更高层的请求者的聊天请求可以为接收者加亮。 然后，接收者可以优先处理他/她接收到的聊天请求并及时响应它们。

公开(公告)号：US08655958B2

公开(公告)日：2014-02-18

申请号：US11832429

申请日：2007-08-01

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： In a chat alert method and system, a chat user creates alert profiles that include the requestor's level in an organizational hierarchy as a parameter and the alert type for the level. When a chat client receives a chat request from a requester for a receiver, the chat client determines if there is a chat alert profile that matches the requestor's level. If so, then an alert is issued to the receiver according to the matching chat alert profile. Optionally, the chat alert profile sets an alternate alert system, where if the receiver does not respond to the request within a specified time, an alert is sent using the alternate alert system. Chat requests from requesters higher up in the reporting chain can be highlighted for the receiver. The receiver can then prioritize the chat requests that he/she receives and respond to them in a timely fashion.

摘要翻译： 在聊天警报方法和系统中，聊天用户创建警报配置文件，其中包括作为参数的组织层次结构中的请求者级别，以及级别的警报类型。 当聊天客户端从接收者的请求者接收到聊天请求时，聊天客户端确定是否存在与请求者的级别匹配的聊天警报简档。 如果是这样，则根据匹配的聊天警报简档向接收者发出警报。 可选地，聊天警报简档设置备用警报系统，其中如果接收器在指定时间内没有响应该请求，则使用备用警报系统发送警报。 报告链中更高层的请求者的聊天请求可以为接收者加亮。 然后，接收者可以优先处理他/她接收到的聊天请求并及时响应它们。

公开(公告)号：US07865458B2

公开(公告)日：2011-01-04

申请号：US11832100

申请日：2007-08-01

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh Smyth

IPC分类号： G06F19/00

CPC分类号： G06Q10/107

摘要： A method and system for enforcing rule selection on user email inboxes include an inbox monitor and administrative rules at an email server. The inbox monitor includes a first agent for identifying inactive user inboxes from email messages stored at the email database, and a second agent for identifying, from the inactive user inboxes identified by the first agent, user inboxes without appropriate user rules activated. For each user inbox identified by the second agent, administrative rules are applied to the user inbox if the user inbox has been inactive for at least a predetermined period of time. If the user inbox has not been inactive for at least the predetermined period of time, a notification message is sent to a user associated with the user inbox. The notification message informs the user that administrative rules will be applied to the user inbox if appropriate user rules are not activated.

摘要翻译： 在用户电子邮件收件箱中执行规则选择的方法和系统包括邮箱服务器中的收件箱监视器和管理规则。 收件箱监视器包括用于从存储在电子邮件数据库中的电子邮件标识非活动用户收件箱的第一代理，以及用于从未激活的适当用户规则的第一代理标识的非活动用户收件箱中识别用户收件箱的第二代理。 对于由第二代理识别的每个用户收件箱，如果用户收件箱已经处于非活动状态至少预定的一段时间，则管理规则被应用于用户收件箱。 如果用户收件箱至少在预定的时间段内尚未被停用，则向与用户收件箱相关联的用户发送通知消息。 如果没有激活适当的用户规则，通知消息通知用户管理规则将被应用于用户收件箱。

公开(公告)号：US07774416B2

公开(公告)日：2010-08-10

申请号：US11828889

申请日：2007-07-26

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh P. Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh P. Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： A method, system and computer-readable medium for enhanced instant messaging in a data processing system are disclosed. The instant messaging application detects a number of instant messaging sessions of a first messaging participant with a number of other messaging participants and detects a hierarchy class of each of the other messaging participants. The application calculates an average response time for each of hierarchy classes. The application determines whether the average response time for each hierarchy class exceeds a predefined threshold. If the average response time does not exceed the threshold the application displays an indication of the average response time for the hierarchy class to each of the other messaging participants of the hierarchy class. If the average response time does exceed the threshold, the application displays an indication to each of the other messaging participants of the hierarchy class that the first messaging participant is unable to respond.

摘要翻译： 公开了一种用于在数据处理系统中增强即时消息传递的方法，系统和计算机可读介质。 即时消息应用程序检测具有多个其他消息传递参与者的第一消息接发对象的多个即时消息会话，并且检测每个其他消息传递参与者的层级类。 应用程序计算每个层次类的平均响应时间。 应用程序确定每个层次类的平均响应时间是否超过预定义的阈值。 如果平均响应时间不超过阈值，则应用程序将层次类的平均响应时间的指示显示给层级类的每个其他消息传递参与者。 如果平均响应时间超过阈值，则应用程序向第一消息传递参与者不能响应的层次结构类的每个其他消息传递参与者显示指示。

公开(公告)号：US20090030992A1

公开(公告)日：2009-01-29

申请号：US11828889

申请日：2007-07-26

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh P. Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh P. Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： A method, system and computer-readable medium for enhanced instant messaging in a data processing system are disclosed. The instant messaging application detects a number of instant messaging sessions of a first messaging participant with a number of other messaging participants and detects a hierarchy class of each of the other messaging participants. The application calculates an average response time for each of hierarchy classes. The application determines whether the average response time for each hierarchy class exceeds a predefined threshold. If the average response time does not exceed the threshold the application displays an indication of the average response time for the hierarchy class to each of the other messaging participants of the hierarchy class. If the average response time does exceed the threshold, the application displays an indication to each of the other messaging participants of the hierarchy class that the first messaging participant is unable to respond.

摘要翻译： 公开了一种用于在数据处理系统中增强即时消息传递的方法，系统和计算机可读介质。 即时消息应用程序检测具有多个其他消息传递参与者的第一消息接发对象的多个即时消息会话，并且检测每个其他消息传递参与者的层级类。 应用程序计算每个层次类的平均响应时间。 应用程序确定每个层次类的平均响应时间是否超过预定义的阈值。 如果平均响应时间不超过阈值，则应用程序将层次类的平均响应时间的指示显示给层级类的每个其他消息传递参与者。 如果平均响应时间超过阈值，则应用程序向第一消息传递参与者不能响应的层次结构类的每个其他消息传递参与者显示指示。

公开(公告)号：US20090037537A1

公开(公告)日：2009-02-05

申请号：US11832275

申请日：2007-08-01

申请人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh P. Smyth

发明人： Sean Callanan ,  Al Chakra ,  Sonya Purcell ,  Hugh P. Smyth

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： Tracking history of e-mail messages. A tracking request can be sent at any time, and need not be specified prior to or during the sending of the e-mail message. In one embodiment, tracking is requested by resending an earlier-sent message to the recipient, and associated with this resent message is a tracking request X-header. A recipient of the tracking request X-header responds by returning a reply X-header in a reply message along with tracking information pertaining to the original e-mail message. One alternative embodiment embeds an e-mail object in an e-mail message to request the tracking instead of using a request X-header, and similarly, uses an e-mail object to provide the reply instead of using a reply X-header. Users may be allowed to specify whether their e-mail client will respond to tracking requests and/or may be allowed to specify criteria for automating this decision.

摘要翻译： 跟踪电子邮件的历史记录。 可以随时发送跟踪请求，并且不需要在发送电子邮件之前或期间指定跟踪请求。 在一个实施例中，通过将先前发送的消息重新发送给接收者来请求跟踪，并且与该重发消息相关联的是跟踪请求X报头。 跟踪请求X-header的接收者通过在回复消息中返回回复X-header以及与原始电子邮件消息有关的跟踪信息来做出响应。 一个替代实施例将电子邮件对象嵌入到电子邮件消息中以请求跟踪，而不是使用请求X-header，并且类似地，使用电子邮件对象来提供答复而不是使用回复X标头。 用户可能被允许指定他们的电子邮件客户端是否响应跟踪请求和/或可以允许指定自动执行该决定的标准。