公开(公告)号：US09300798B1

公开(公告)日：2016-03-29

申请号：US14322856

申请日：2014-07-02

Applicant: Securus Technologies, Inc.

Inventor： Katie Welker-Muraguri ,  Matthew Smith ,  Mckenzie Ellis

IPC: H04M1/64 ,  H04M3/493

CPC classification number: H04M3/493

Abstract: An Interactive Voice Response system (IVR) may answer a call and recognize call origin identifying information associated with the call. Whereupon, the IVR may retrieve at least one category of action, with respect to a resident of a controlled-environment facility, last carried out by a caller associated with the call origin identifying information. The IVR may then present the calling party an option to carry out at least one action with respect to the resident of the controlled-environment facility corresponding to at least one category of at least one action last carried out by a caller associated with the call origin identifying information. The action may be depositing money to an account maintained for the benefit of the resident of the controlled-environment facility, retrieving and hearing current and/or changed information about the resident (such as from a controlled-environment facility management system), and/or the like.

Abstract translation: 交互式语音应答系统（IVR）可以应答呼叫并识别与该呼叫相关联的呼叫原始识别信息。 因此，IVR可以针对受控环境设施的居民检索至少一个类别的动作，最后由呼叫源标识信息相关联的呼叫者执行。 IVR然后可以向呼叫方呈现一个选项，以便对应于与呼叫源相关联的呼叫者最后执行的至少一个动作的至少一个类别的至少一个类别相对于受控环境设施的居民执行至少一个动作 识别信息。 该行动可以将资金存入维护受益环境设施居民利益的账户，检索和听取关于居民（例如来自受控环境设施管理系统）的当前和/或变更的信息，和/ 或类似物。