公开(公告)号：US12015739B2

公开(公告)日：2024-06-18

申请号：US17020606

申请日：2020-09-14

申请人： ServiceNow, Inc.

发明人： Umakanth Godavarthy ,  Pavan Reddy Thokala ,  Sri Mahathi Nalluri ,  Jeevan Swarna ,  Denzil Joseph ,  Cameron Garrett Wheeler

IPC分类号： H04M3/00 ,  G06F3/0482 ,  H04L51/02 ,  H04L67/75 ,  H04M1/72436 ,  H04M3/22 ,  H04M3/51

CPC分类号： H04M3/5191 ,  G06F3/0482 ,  H04L51/02 ,  H04L67/75 ,  H04M1/72436 ,  H04M3/2218

摘要： Methods and systems for providing a centralized customer graphical user interface (GUI) include receiving an indication that a user has initiated an interaction with a cloud platform for support. In response, an interaction record is created for the interaction. A context is also determined for the interaction. The GUI displays information based on the context. An indication that an ending of the interaction has occurred may cause the GUI to present a wrap-up with confirmation indicators for one or more records interacted with via the GUI. The GUI may also receive an indication that one or more of the confirmation indicators is correct, and in response to receiving the indication that the one or more of the confirmation indicators is correct, one or more corresponding records are edited.

公开(公告)号：US20220086280A1

公开(公告)日：2022-03-17

申请号：US17020606

申请日：2020-09-14

申请人： ServiceNow, Inc.

发明人： Umakanth Godavarthy ,  Pavan Reddy Thokala ,  Sri Mahathi Nalluri ,  Jeevan Swarna ,  Denzil Joseph ,  Cameron Garrett Wheeler

IPC分类号： H04M3/51 ,  H04L29/08 ,  G06F3/0482 ,  H04M3/22 ,  H04M1/725 ,  H04L12/58

摘要： Methods and systems for providing a centralized customer graphical user interface (GUI) include receiving an indication that a user has initiated an interaction with a cloud platform for support. In response, an interaction record is created for the interaction. A context is also determined for the interaction. The GUI displays information based on the context. An indication that an ending of the interaction has occurred may cause the GUI to present a wrap-up with confirmation indicators for one or more records interacted with via the GUI. The GUI may also receive an indication that one or more of the confirmation indicators is correct, and in response to receiving the indication that the one or more of the confirmation indicators is correct, one or more corresponding records are edited.