公开(公告)号：US20220351142A1

公开(公告)日：2022-11-03

申请号：US17246444

申请日：2021-04-30

Applicant: Slack Technologies, Inc.

Inventor： Joseph Michael McGarr ,  Keeley Hammond ,  Anuj Nair ,  Deani Hansen ,  Samuel Attard

IPC: G06Q10/10 ,  G06Q10/06 ,  H04L12/58

Abstract: Techniques for identifying actual communications and data flow between users of an organization exchanged via a communication platform and providing a recommended action for a user to perform based on the actual communications are described herein. The communication platform receives messages exchanged between users of the organization and generates an interaction graph representative of actual interactions (e.g., communications, data flow, etc.) between the users. The interaction graph can be based on a frequency of messages, message content (e.g., message data, attached documents, links, applications, etc.), context data (e.g., personal, business, collaborative (e.g., associated with a project, etc.), etc.), user data associated with the users (e.g., position, title, team identifiers, etc.). The communication platform compares the interaction graph to an organizational graph associated with the organization to determine a recommended action for a user to perform, such as based on an unexpected level of interaction between two or more users.