公开(公告)号：US20150269242A1

公开(公告)日：2015-09-24

申请号：US14519637

申请日：2014-10-21

Applicant: TATA CONSULTANCY SERVICES LIMITED

Inventor： Lipika DEY ,  Gautam SHROFF ,  Somya SINGH

IPC: G06F17/30 ,  H04L29/08 ,  H04L12/58

CPC classification number: G06F17/30598 ,  G06Q10/107 ,  H04L51/00 ,  H04L51/16 ,  H04L51/34

Abstract: A method for performing email analytics is described. The method includes extracting emails from the configured email repository. The emails are then grouped into mail groups based on identification of content similarity of the emails. A network graph is then constructed for each of the mail group to identify an association of emails in the mail group based on header-level analysis of emails. Thereafter, email analytics is performed on the mail groups by clustering the mail groups into mail clusters based on temporal progression of emails in the mail groups. Key phrases are then determined based on a content analysis of emails in the mail groups in the mail clusters. The key phrases are then associated with the network graphs of the mail groups.

Abstract translation: 描述了执行邮件分析的方法。 该方法包括从配置的电子邮件库中提取电子邮件。 然后根据电子邮件的内容相似性的识别将电子邮件分组成邮件组。 然后为每个邮件组构建网络图，以基于电子邮件的头级分析来识别邮件组中的电子邮件的关联。 此后，基于邮件组中的电子邮件的时间进度，通过将邮件群集群化成邮件群集来对邮件组执行电子邮件分析。 然后基于邮件群集中的邮件组中的电子邮件的内容分析来确定关键短语。 关键短语然后与邮件组的网络图相关联。