公开(公告)号：US20080086681A1

公开(公告)日：2008-04-10

申请号：US11534597

申请日：2006-09-22

Applicant: THOMAS STERNS

Inventor： THOMAS STERNS

IPC: G06F17/00

CPC classification number: H04M3/51 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/56 ,  H04M7/12 ,  H04M2201/36 ,  H04M2203/2061

Abstract: Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.

Abstract translation: 本文公开的用于提供中继语言解释的系统和方法在本文中公开。 中继语言解释允许呼叫者与第三方进行通信。 在语言解释提供者处接收来自呼叫者的语言解答呼叫。 确定与呼叫者所说的语言相对应的呼叫语言。 讲语言和基础语言的第一个口译员正在进行语言解释调用。 接收到来自呼叫者的呼叫者需要在呼叫者语言和第三方语言之间进行解释的指示。 第一位口译员被允许参与第二位口译员讲基础语言和第三方语言。 第二位口译员正在进行语言解读。 第三方从事语言解读。 执行呼叫者语言和第三方语言的电话解释。

公开(公告)号：US20070263810A1

公开(公告)日：2007-11-15

申请号：US11379988

申请日：2006-04-24

Applicant: THOMAS STERNS

Inventor： THOMAS STERNS

IPC: H04M15/06 ,  H04M1/56

CPC classification number: H04M15/06 ,  H04M3/5233 ,  H04M2203/2061

Abstract: A method and system of routing incoming call is disclosed. An incoming call is received at a call center of a language interpretation provider. The incoming call is made by a customer requesting language interpretation service. The customer can be for example a business entity or an individual. A level of skill required by the customer is determined. The level of skill required represents a minimum skill set that an interpreter of the language interpretation provider should possess in order to provide the language interpretation service requested by the customer. The language interpretation service is provided during the incoming call. The incoming call can be queued at a first queue that distributes incoming calls to a call center interpreter. The call center interpreter is permanently connected to the call center of the language interpretation provider through a voice link. If a customer-defined event occurs, the incoming call is routed to a second queue that distributes incoming calls to a non-call center interpreter. The non-call center interpreter is not permanently connected to the call center of the language interpretation provider.

Abstract translation: 公开了一种路由呼入的方法和系统。 在语音解释提供者的呼叫中心接收到来电。 来电由客户请求语音翻译服务。 客户可以是例如商业实体或个人。 确定客户所需的技能水平。 所需的技能水平代表了语言解释提供者的解释者应该拥有的最小技能，以提供客户要求的语言解释服务。 在来电期间提供语音解读服务。 来电可以在将呼入分配到呼叫中心解释器的第一个队列排队。 呼叫中心解释器通过语音链接永久连接到语音解释提供者的呼叫中心。 如果发生客户定义的事件，则来电将路由到第二个队列，将来电分配给非呼叫中心解释器。 非呼叫中心解释器不会永久连接到语音解释提供者的呼叫中心。

公开(公告)号：US20070239625A1

公开(公告)日：2007-10-11

申请号：US11278784

申请日：2006-04-05

Applicant: THOMAS STERNS ,  PHILIP SPECIALE ,  GREGORY MARSHALL ,  LINDSAY D'PENHA

Inventor： THOMAS STERNS ,  PHILIP SPECIALE ,  GREGORY MARSHALL ,  LINDSAY D'PENHA

IPC: G06F17/00 ,  G06G7/00

CPC classification number: G06F17/289 ,  G06Q30/0283 ,  H04M15/00 ,  H04M15/62 ,  H04M15/68 ,  H04M2203/2061 ,  H04M2215/0196

Abstract: In one aspect, there is a method of providing a language interpretation service. A request for language interpretation service can be received from a user at a computing device. The user speaks a first language. A user identifier that is associated to the user is generated. Additionally, the user identifier is transmitted to the computing device. The user identifier permits access to language interpretation service. The user identifier can be stored in a user database. A language access number can also be provided. The language access number can be a toll-free number. The language access number can be used to place a voice call to a language interpretation service provider for language interpretation assistance. A voice call from the user is received. The user places the voice call by dialing the language access number. Finally, language interpretation service is provided to the user if the user provides the user identifier. The language interpretation service interprets between the first language and a second language.

Abstract translation: 一方面，提供语言解释服务的方法。 可以从计算设备的用户接收对语言解释服务的请求。 用户说第一语言。 生成与用户关联的用户标识符。 另外，将用户标识符发送到计算设备。 用户标识符允许访问语言解释服务。 用户标识符可以存储在用户数据库中。 还可以提供语言接入号码。 语言访问号码可以是免费电话号码。 语言访问号码可用于向语言解释服务提供商发出语音呼叫以进行语言解释辅助。 接收到来自用户的语音呼叫。 用户拨打语音通话号码。 最后，如果用户提供用户标识符，则向用户提供语言解释服务。 语言解释服务在第一语言和第二语言之间进行解释。