公开(公告)号：US09661156B2

公开(公告)日：2017-05-23

申请号：US14719255

申请日：2015-05-21

Applicant: TOSHIBA AMERICA BUSINESS SOLUTIONS, INC.

Inventor： Jose Altamirano ,  Marianne Kodimer

IPC: G06K15/00 ,  H04N1/00 ,  H04N1/32

CPC classification number: H04N1/00079 ,  H04N1/00015 ,  H04N1/0005 ,  H04N1/00129 ,  H04N1/00331 ,  H04N1/00334 ,  H04N1/00342 ,  H04N1/00469 ,  H04N1/00477 ,  H04N1/00493 ,  H04N1/32662 ,  H04N2201/0003 ,  H04N2201/0082 ,  H04N2201/0091 ,  H04N2201/0094 ,  H04N2201/0096

Abstract: According to one embodiment, a system for providing error assistance for a device is disclosed. The error assistance is provided to an optical head-mounted display (OHMD) of a user. The system includes a server configured to receive an input, including one or more identifiers for the device, from the OHMD of the user or a mobile device of the user. The identifiers may include at least one of a serial number of the device, an identifier scanned from a tag of the device, and an error code identifying the device error. The server identifies the device and device error based on the identifiers. The server determines instructions for fixing the device error and generates an augmented display to provide on the OHMD of the user. The augmented display includes an image, icon, text, audio, or video, representative of a part of the device or an instruction for repairing the device.

公开(公告)号：US20160344877A1

公开(公告)日：2016-11-24

申请号：US14719255

申请日：2015-05-21

Applicant: TOSHIBA AMERICA BUSINESS SOLUTIONS, INC.

Inventor： Jose Altamirano ,  Marianne Kodimer

IPC: H04N1/00 ,  H04N1/32

CPC classification number: H04N1/00079 ,  H04N1/00015 ,  H04N1/0005 ,  H04N1/00129 ,  H04N1/00331 ,  H04N1/00334 ,  H04N1/00342 ,  H04N1/00469 ,  H04N1/00477 ,  H04N1/00493 ,  H04N1/32662 ,  H04N2201/0003 ,  H04N2201/0082 ,  H04N2201/0091 ,  H04N2201/0094 ,  H04N2201/0096

Abstract: According to one embodiment, a system for providing error assistance for a device is disclosed. The error assistance is provided to an optical head-mounted display (OHMD) of a user. The system includes a server configured to receive an input, including one or more identifiers for the device, from the OHMD of the user or a mobile device of the user. The identifiers may include at least one of a serial number of the device, an identifier scanned from a tag of the device, and an error code identifying the device error. The server identifies the device and device error based on the identifiers. The server determines instructions for fixing the device error and generates an augmented display to provide on the OHMD of the user. The augmented display includes an image, icon, text, audio, or video, representative of a part of the device or an instruction for repairing the device.

Abstract translation: 根据一个实施例，公开了一种用于为设备提供错误辅助的系统。 向用户的光学头戴式显示器（OHMD）提供错误辅助。 该系统包括被配置为从用户的OHMD或用户的移动设备接收包括设备的一个或多个标识符的输入的服务器。 标识符可以包括设备的序列号，从设备的标签扫描的标识符和识别设备错误的错误代码中的至少一个。 服务器根据标识符识别设备和设备错误。 服务器确定用于修复设备错误的指令，并生成增强显示以在用户的​​OHMD上提供。 增强显示器包括表示设备的一部分的图像，图标，文本，音频或视频或用于修复设备的指令。