公开(公告)号：US20100208307A1

公开(公告)日：2010-08-19

申请号：US12546181

申请日：2009-08-24

申请人： Takeshi SODA ,  Masaki UEKI ,  Hiroo YOSHIDA ,  Takashi OYAMA ,  Makoto WATANABE ,  Shigehisa SUZUKI ,  Sakae ITO ,  Yukio NIZAWA ,  Takashi TANABE ,  Tsutomu TAJI

发明人： Takeshi SODA ,  Masaki UEKI ,  Hiroo YOSHIDA ,  Takashi OYAMA ,  Makoto WATANABE ,  Shigehisa SUZUKI ,  Sakae ITO ,  Yukio NIZAWA ,  Takashi TANABE ,  Tsutomu TAJI

IPC分类号： H04N1/00

CPC分类号： H04N1/32609 ,  H04N1/3263 ,  H04N1/32635 ,  H04N1/32641 ,  H04N1/32651 ,  H04N1/32694

摘要： A processor is provided, the processor including: an obtaining unit that obtains abnormality information related to an abnormality from an image forming device in which the abnormality occurs; an abnormality information storing unit that stores the abnormality information obtained by the obtaining unit as history information; a failure position information storing unit that stores failure position information for each phenomenon related to the abnormality; an extracting unit that extracts the failure position information corresponding to the latest abnormality information and abnormality information similar to the latest abnormality information among the abnormality information stored in the abnormality information storing unit from the failure position information storing unit; and an output unit that outputs an extracted result extracted by the extracting unit as specific deciding information of a cause related to the occurring abnormality.

摘要翻译： 提供了一种处理器，所述处理器包括：获取单元，其从发生异常的图像形成装置获取与异常有关的异常信息; 异常信息存储单元，其将获取单元获取的异常信息存储为历史信息; 故障位置信息存储单元，存储与异常有关的各种现象的故障位置信息; 提取单元，从故障位置信息存储单元中提取与异常信息存储单元中存储的异常信息中的与最新异常信息相对应的故障位置信息和类似于最新异常信息的异常信息; 以及输出单元，其将由所述提取单元提取的提取结果输出作为与所发生的异常相关的原因的特定决定信息。