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公开(公告)号：US20110106873A1
公开(公告)日：2011-05-05
申请号：US12611506
申请日：2009-11-03
Applicant: Lindsay D'Penha , Thomas Sterns , Jordy G. Boom
Inventor： Lindsay D'Penha , Thomas Sterns , Jordy G. Boom
IPC: G06F15/16
CPC classification number: H04L65/104 , H04L65/1063 , H04M7/0024
Abstract: An Internet enabled communication device has a data module that sends user data through the Internet to a web services system, requests an acknowledgement from the web services system based on the user data to proceed with a voice communication, and receives the acknowledgement from the web services system if the web services system receives the user data and the user is authorized to proceed with the voice communication. The Internet enabled communication device also has a telephony module that, subsequent to the data module receiving the acknowledgement from the web services system, initiates the voice communication through a telephone network to an automated system. The automated system accesses the user data in the database to automatically connect the user to a service without the user having to input the user data through the automated system.
Abstract translation: 启用互联网的通信设备具有数据模块，其通过因特网将用户数据发送到Web服务系统，基于用户数据请求来自Web服务系统的确认，以进行语音通信，并从web服务接收确认 系统，如果Web服务系统接收到用户数据，并且用户被授权进行语音通信。 启用互联网的通信设备还具有电话模块，其在数据模块接收到来自web服务系统的确认之后，通过电话网络发起到自动化系统的语音通信。 自动系统访问数据库中的用户数据，以自动将用户连接到服务，而用户不必通过自动化系统输入用户数据。
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公开(公告)号：US08788571B2
公开(公告)日：2014-07-22
申请号：US12611506
申请日：2009-11-03
Applicant: Lindsay D'Penha , Thomas Sterns , Jordy G. Boom
Inventor： Lindsay D'Penha , Thomas Sterns , Jordy G. Boom
CPC classification number: H04L65/104 , H04L65/1063 , H04M7/0024
Abstract: An Internet enabled communication device has a data module that sends user data through the Internet to a web services system, requests an acknowledgement from the web services system based on the user data to proceed with a voice communication, and receives the acknowledgement from the web services system if the web services system receives the user data and the user is authorized to proceed with the voice communication. The Internet enabled communication device also has a telephony module that, subsequent to the data module receiving the acknowledgement from the web services system, initiates the voice communication through a telephone network to an automated system. The automated system accesses the user data in the database to automatically connect the user to a service without the user having to input the user data through the automated system.
Abstract translation: 启用互联网的通信设备具有数据模块，其通过因特网将用户数据发送到Web服务系统，基于用户数据请求来自Web服务系统的确认，以进行语音通信，并从web服务接收确认 系统，如果Web服务系统接收到用户数据，并且用户被授权进行语音通信。 启用互联网的通信设备还具有电话模块，其在数据模块接收到来自web服务系统的确认之后，通过电话网络发起到自动化系统的语音通信。 自动系统访问数据库中的用户数据，以自动将用户连接到服务，而用户不必通过自动化系统输入用户数据。
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公开(公告)号：US07773738B2
公开(公告)日：2010-08-10
申请号：US11534597
申请日：2006-09-22
Applicant: Thomas Sterns
Inventor： Thomas Sterns
CPC classification number: H04M3/51 , H04M3/42059 , H04M3/42102 , H04M3/56 , H04M7/12 , H04M2201/36 , H04M2203/2061
Abstract: Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.
Abstract translation: 本文公开的用于提供中继语言解释的系统和方法在本文中公开。 中继语言解释允许呼叫者与第三方进行通信。 在语言解释提供者处接收来自呼叫者的语言解答呼叫。 确定与呼叫者所说的语言相对应的呼叫语言。 讲语言和基础语言的第一个口译员正在进行语言解释调用。 接收到来自呼叫者的呼叫者需要在呼叫者语言和第三方语言之间进行解释的指示。 第一位口译员被允许参与第二位口译员讲基础语言和第三方语言。 第二位口译员正在进行语言解读。 第三方从事语言解读。 执行呼叫者语言和第三方语言的电话解释。
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公开(公告)号：US07593523B2
公开(公告)日：2009-09-22
申请号：US11379988
申请日：2006-04-24
Applicant: Thomas Sterns
Inventor： Thomas Sterns
CPC classification number: H04M15/06 , H04M3/5233 , H04M2203/2061
Abstract: A method and system of routing incoming call is disclosed. An incoming call is received at a call center of a language interpretation provider. The incoming call is made by a customer requesting language interpretation service. The customer can be for example a business entity or an individual. A level of skill required by the customer is determined. The level of skill required represents a minimum skill set that an interpreter of the language interpretation provider should possess in order to provide the language interpretation service requested by the customer. The language interpretation service is provided during the incoming call. The incoming call can be queued at a first queue that distributes incoming calls to a call center interpreter. The call center interpreter is permanently connected to the call center of the language interpretation provider through a voice link. If a customer-defined event occurs, the incoming call is routed to a second queue that distributes incoming calls to a non-call center interpreter. The non-call center interpreter is not permanently connected to the call center of the language interpretation provider.
Abstract translation: 公开了一种路由呼入的方法和系统。 在语音解释提供者的呼叫中心接收到来电。 来电由客户请求语音翻译服务。 客户可以是例如商业实体或个人。 确定客户所需的技能水平。 所需的技能水平代表了语言解释提供者的解释者应该拥有的最小技能，以提供客户要求的语言解释服务。 在来电期间提供语音解读服务。 来电可以在将呼入分配到呼叫中心解释器的第一个队列排队。 呼叫中心解释器通过语音链接永久连接到语音解释提供者的呼叫中心。 如果发生客户定义的事件，则来电将路由到第二个队列，将来电分配给非呼叫中心解释器。 非呼叫中心解释器不会永久连接到语音解释提供者的呼叫中心。
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