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公开(公告)号：US20240144920A1
公开(公告)日：2024-05-02
申请号：US17978203
申请日：2022-10-31
发明人： Ayeleth ZARROUK , Asaf WEXLER
CPC分类号： G10L15/1815 , G06F40/30 , G10L15/22 , G10L15/30 , H04M3/51
摘要： Method and apparatus for intent detection in customer service environments includes a processor, and a memory storing instructions that, when executed by the processor, configure the apparatus to perform a method. The method includes processing an input includes a message of a conversation by multiple artificial intelligence/machine learning (AI/ML) models. The message includes a transcript or a summary of at least a part of the conversation. Each of the multiple models is configured to generate, based on the input, an output including an intent of the conversation. A single output corresponding to the conversation is determined based on the multiple outputs, one from each of the multiple models.
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2.发明公开公开(公告)号：US20240143925A1
公开(公告)日：2024-05-02
申请号：US17978206
申请日：2022-10-31
发明人： Ayeleth ZARROUK , Asaf WEXLER
IPC分类号： G06F40/295 , G06Q30/00
CPC分类号： G06F40/295 , G06Q30/016
摘要： Method and apparatus for entity recognition in customer service environments includes a processor, and a memory storing instructions that, when executed by the processor, configure the apparatus to perform a method. The method includes processing an input includes a message of a conversation by multiple artificial intelligence/machine learning (AI/ML) models. The message includes a transcript or a summary of at least a part of the conversation. Each of the multiple models is configured to generate, based on the input, an output including one or more entities mentioned in the conversation. A single output corresponding to the conversation is determined based on the multiple outputs, one from each of the multiple models.
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