公开(公告)号：US20030040997A1

公开(公告)日：2003-02-27

申请号：US10128825

申请日：2002-04-24

Applicant: United Parcel Service of America, Inc.

Inventor： Curtis R. Rousseau ,  Seth D. Jaslow ,  Phil G. Lawson ,  Velma E. Lawson

IPC: G06F017/60

CPC classification number: G06Q40/00 ,  G06Q10/08 ,  G06Q30/02 ,  G06Q40/025

Abstract: A system for facilitating the opening of accounts by a plurality of backend systems. The account opening system includes a front-end interface that interacts with a customer to collect customer information such as an account-type selection, billing information and pickup location information. A backend interface of the system pre-validates the customer information and routes the customer information to the backend systems for activation of the account. The backend interface also includes a monitor that determines the availability of the backend systems and a cache that stores the open account request and customer information for later routing when the backend systems are temporarily unavailable. Advantageously, pre-validation of the customer information allows the backend interface to distribute an account number to the customer in real time when the backend systems are unavailable. Pre-validation ensures that the customer information is sufficiently correct to allow later activation of the account by the backend systems.