公开(公告)号：US20220027855A1

公开(公告)日：2022-01-27

申请号：US17078121

申请日：2020-10-23

Applicant: VMWARE, INC.

Inventor： SUMAN ALUVALA ,  Arjun KOCHHAR ,  Pavan Rajkumar RANGAIN ,  Mahesh Ashok KAVATAGE

IPC: G06Q10/10 ,  H04L12/911 ,  H04L12/58 ,  G06F16/907 ,  G06F16/9032

Abstract: Systems and methods are included for improved interorganizational collaboration. An agent on a server can crawl through data files to identify keywords relating to a product. The agent can create tags and assign the keywords to the tags. The agent can crawl through user-related data files to identify potential support users. The support users can be mapped to tags in a database. A user interacting with a chat application can request help with the product. The agent can extract keywords from the request and use them to identify a tag. The agent can map the tag to support users and using an algorithm can select a support user to send the help request to. If the support user denies the request or does not respond, the agent can send the request to another support user. Once a support user accepts the request, the agent can connect the users.