Abstract:
Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.
Abstract:
Systems and methods for determining an interval for the transmission of keep alive messages that will prevent a pinhole of a data network interface device from closing are driven by a software client on a computing device. The software client informs a network server of a first time interval, and the server uses the first time interval to send communications to the computing device that trigger the computing device to send keep alive messages to the server. If the first time interval does not result in the pinhole closing, the software client instructs the network server to send messages to the computing device that trigger the computing device to send keep alive messages to the server according to a second, longer time interval. This process repeats until the pinhole ultimately closes, and then the last interval that did not cause the pinhole to close is selected for use.
Abstract:
Systems and methods for determining an interval for the transmission of keep alive messages that will prevent a pinhole of a data network interface device from closing are driven by a software client on a computing device. The software client informs a network server of a first time interval, and the server uses the first time interval to send communications to the computing device that trigger the computing device to send keep alive messages to the server. If the first time interval does not result in the pinhole closing, the software client instructs the network server to send messages to the computing device that trigger the computing device to send keep alive messages to the server according to a second, longer time interval. This process repeats until the pinhole ultimately closes, and then the last interval that did not cause the pinhole to close is selected for use.
Abstract:
Systems and methods for determining an interval for the transmission of keep alive messages that will prevent a pinhole of a data network interface device from closing are driven by a software client on a computing device. The software client informs a network server of a first time interval, and the server uses the first time interval to send communications to the computing device that trigger the computing device to send keep alive messages to the server. If the first time interval does not result in the pinhole closing, the software client instructs the network server to send messages to the computing device that trigger the computing device to send keep alive messages to the server according to a second, longer time interval. This process repeats until the pinhole ultimately closes, and then the last interval that did not cause the pinhole to close is selected for use.
Abstract:
Systems and methods for selectively managing access to message content at a first display terminal are configured to display one or more messages collectively defining an exchange between a user of the first display terminal and a user of a second display terminal. The method determines, by a processor, that secure display processing should be used on at least one message of the exchange at the first display terminal, and displays message content of one or more messages of the exchange while concealing message content of the at least one message. In an embodiment, a successfully authenticated user or one who presents a required decryption code is able to view all any portion of an exchange, such as the at least one message in the context of a plurality of messages comprising a conversation.
Abstract:
Methods and systems for replaying buffered audio of a telephone call are provided herein. In some embodiments, a method for replaying buffered audio of a telephone call, comprises buffering audio data associated with a telephone call when a quality of an established data connection decreases below a first threshold quality measure; playing the buffered audio data from the buffer; determining the quality of the established data connection exceeds a second threshold quality measure; and replaying the audio data from the buffer, wherein replaying the audio comprises modifying the playback rate of the buffered audio data during playback.
Abstract:
Methods and systems for forwarding data packets containing media of an Internet protocol (IP) communication are provided herein. In some embodiments, a method for forwarding data packets containing media of an IP communication may include receiving IP communication setup signaling that includes an indication of a first originating IP address for data packets that are to be forwarded to a destination address; setting the first originating IP address as an authorized originating IP address; receiving a data packet from a second originating IP address directed to the destination address; and determining whether to forward the data packet from the second originating IP address to the destination address based on whether a first pre-defined time interval has elapsed since a last data packet was received from the first originating IP address.
Abstract:
Methods and systems for resource load balancing of teleconference and video conference sessions are provided herein. In some embodiments, a method for resource load balancing of a teleconference session including a plurality of participant devices may include assigning each of the plurality of participant devices into one of a plurality of groups of participant devices based on at least one first heuristic, designating a leader device for each group of participant devices, based on at least one second heuristic to coordinate the teleconference session communications, and coordinating the teleconference session communications of each leader device to facilitate the teleconference session among the plurality of participant devices.