公开(公告)号：US10110661B2

公开(公告)日：2018-10-23

申请号：US14872442

申请日：2015-10-01

Applicant: Verizon Patent and Licensing Inc.

Inventor： Minbao Li ,  Amit Singh ,  Kaushal K Shah ,  Pugazh Thyagarasan ,  Bharadwaja Cheruvu

IPC: H04L29/08

Abstract: Techniques described herein may be used to expeditiously provide web content to user devices. A web server may provide a first webpage to a user device. Prior to the user device requesting another webpage (e.g., while the user of the user device is viewing the first webpage), the server device may identify a second webpage that the user device is likely to request next and obtain content corresponding to the second webpage. The web server may receive a request for the second webpage, and in response to the request, may provide the second webpage, along with the content, to the user device. The content may include information that is not typically cached by the web server. Additionally, the web server may verify that there are adequate system resources available (e.g., processing capacity, memory capacity, etc.) prior to obtaining the content.

公开(公告)号：US20200286124A1

公开(公告)日：2020-09-10

申请号：US16297404

申请日：2019-03-08

Applicant: Verizon Patent and Licensing Inc.

Inventor： Shashidhar Hiremath ,  Rohani Raina Jotshi ,  Abigail T. Castaneda ,  Krishnendu Karmohan ,  Pinaki Biswas ,  Amit Singh ,  Dustin Humphreys ,  Neeraj Garg ,  Sripriya Kannan

IPC: G06Q30/02 ,  G06N5/04 ,  G06N20/00 ,  G06Q30/06

Abstract: A system described herein may use automated techniques, such as machine learning techniques, to identify products that a user may be interested in purchasing. For example, a model may be created for a user, and attributes of products available for sale may be compared to the model. When determining that a user may be interested in a particular product, a graphical user interface (“GUI”) may be pre-populated and presented to a device of the user, to facilitate the user purchasing the product with minimal interaction.

公开(公告)号：US20170099340A1

公开(公告)日：2017-04-06

申请号：US14872442

申请日：2015-10-01

Applicant: Verizon Patent and Licensing Inc.

Inventor： Minbao Li ,  Amit Singh ,  Kaushal K. Shah ,  Pugazh Thyagarasan ,  Bharadwaja Cheruvu

IPC: H04L29/08

CPC classification number: H04L67/06 ,  G06F17/30861 ,  H04L67/02 ,  H04L67/28

Abstract: Techniques described herein may be used to expeditiously provide web content to user devices. A web server may provide a first webpage to a user device. Prior to the user device requesting another webpage (e.g., while the user of the user device is viewing the first webpage), the server device may identify a second webpage that the user device is likely to request next and obtain content corresponding to the second webpage. The web server may receive a request for the second webpage, and in response to the request, may provide the second webpage, along with the content, to the user device. The content may include information that is not typically cached by the web server. Additionally, the web server may verify that there are adequate system resources available (e.g., processing capacity, memory capacity, etc.) prior to obtaining the content.

公开(公告)号：US20130343535A1

公开(公告)日：2013-12-26

申请号：US13975900

申请日：2013-08-26

Applicant: Verizon Patent and Licensing Inc.

Inventor： Amit Singh ,  Patrick Smith ,  Vijay Arumugam ,  Roopa Kotha ,  Fariborz Ebrahimi

IPC: H04M3/51

CPC classification number: H04M3/5166 ,  H04M3/493 ,  H04M2203/252

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

公开(公告)号：US11436632B2

公开(公告)日：2022-09-06

申请号：US16297404

申请日：2019-03-08

Applicant: Verizon Patent and Licensing Inc.

Inventor： Shashidhar Hiremath ,  Rohani Raina Jotshi ,  Abigail T. Castaneda ,  Krishnendu Karmohan ,  Pinaki Biswas ,  Amit Singh ,  Dustin Humphreys ,  Neeraj Garg ,  Sripriya Kannan

IPC: G06Q30/00 ,  G06Q30/02 ,  G06Q30/06 ,  G06N20/00 ,  G06N5/04

Abstract: A system described herein may use automated techniques, such as machine learning techniques, to identify products that a user may be interested in purchasing. For example, a model may be created for a user, and attributes of products available for sale may be compared to the model. When determining that a user may be interested in a particular product, a graphical user interface (“GUI”) may be pre-populated and presented to a device of the user, to facilitate the user purchasing the product with minimal interaction.

公开(公告)号：US08750487B2

公开(公告)日：2014-06-10

申请号：US13975900

申请日：2013-08-26

Applicant: Verizon Patent and Licensing Inc.

Inventor： Amit Singh ,  Patrick Smith ,  Vijay Arumugam ,  Roopa Kotha ,  Fariborz Ebrahimi

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/493 ,  H04M2203/252

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract translation: 用户设备可以经由图形用户界面显示与由交互式语音响应（IVR）系统用于转发呼叫的语音菜单相关联的问题。 用户设备可以经由图形用户界面获得用户对问题的响应。 此外，用户设备可以向远程设备发送与用户对问题的响应相对应的信息。 远程设备可以查询IVR系统来识别呼叫中心中的呼叫中心，其配置文件与信息匹配，从IVR系统获取呼叫代理的联系人信息，并将联系人信息发送给用户设备。 此外，用户设备可以从远程设备接收联系人信息，并经由图形用户界面显示联系人信息。