公开(公告)号：US11520995B2

公开(公告)日：2022-12-06

申请号：US17068480

申请日：2020-10-12

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F40/40 ,  G10L17/22 ,  G10L15/183 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.

公开(公告)号：US20210073478A1

公开(公告)日：2021-03-11

申请号：US17068480

申请日：2020-10-12

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F40/40 ,  G10L17/22 ,  G10L15/183 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.

公开(公告)号：US20200175118A1

公开(公告)日：2020-06-04

申请号：US16209783

申请日：2018-12-04

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F17/28 ,  G10L15/183 ,  G10L17/22 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.