-
公开(公告)号：US11647117B2
公开(公告)日：2023-05-09
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
CPC classification number: H04M3/5191 , H04L51/02 , H04M3/5175
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
-
公开(公告)号：US11030412B2
公开(公告)日：2021-06-08
申请号：US15949893
申请日：2018-04-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Sreeharsha Lanka , Pradeep Bharthur Shanthraj , Neil Thomas Razzano , Shankar Venkatesan , Trisha Mahajan , Stephen John Soltys , Moorthy Sengottaiyan , Saivivek Thiyagarajan , Ahmed Pasha Mohammed , Sandeep Kumar
IPC: G06F40/30 , H04L12/58 , G06N20/00 , G06F16/951 , G06Q30/04
Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.
-
公开(公告)号：US20210073478A1
公开(公告)日：2021-03-11
申请号：US17068480
申请日：2020-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Trisha Mahajan , Stephen Soltys , Neil Thomas Razzano , Sankar Shanmugam
IPC: G06F40/40 , G10L17/22 , G10L15/183 , G10L17/00
Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
-
公开(公告)号：US10373203B2
公开(公告)日：2019-08-06
申请号：US14663357
申请日：2015-03-19
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Amit Mahajan
Abstract: Techniques described herein may allow for the registration of demo devices (e.g., for-sale wireless telephones, tablet computers, etc.), and the presentation of content, such as promotional content, for the demo devices. The demo devices may output a beacon via a short-range protocol, which may include unique identifiers of the demo devices. When a customer device approaches a demo device, the customer device may automatically detect the beacon and obtain promotional content regarding the demo device, and present the promotional content to a customer.
-
公开(公告)号：US20190020989A1
公开(公告)日：2019-01-17
申请号：US16132760
申请日：2018-09-17
Applicant: Verizon Patent and Licensing Inc.
Inventor： Rashmi Naik , Sankar Shanmugam , Pradeep Bharthur Shanthraj , David J. Strumwasser , Tarun Verma , Denise Nicole Lyn-Shue , Charles A. Laney , Moorthy Sengottaiyan , Sudhin Vellooparambil Latheef , Seng Kin Liew , Thomas A. Warren
CPC classification number: H04W4/50 , G04G21/04 , H04L61/1588 , H04L67/30 , H04M1/7253 , H04W8/183 , H04W8/205 , H04W76/11
Abstract: A method is provided for self-provisioning and personalization of a companion device. A primary user device receives input to initiate a cellular service activation process for a companion device, wherein the companion device includes a preloaded version of a service provider application for facilitating remote provisioning. The primary device provides, to the companion device, an updated version of the service provider application that replaces the preloaded version. The primary device receives, from the companion device, an embedded universal integrated circuit card (eUICC) identifier for the companion device and forwards the eUICC identifier to a network device and an identifier for the primary device. When the network device verifies that the cellular service activation for the companion device can be provisioned, the primary device receives an activation code for the companion device to use to initiate a request for a new line of service for the eUICC identifier and forwards the activation code to the companion device.
-
Patent Agency Ranking
公开(公告)号：US10069897B2
公开(公告)日：2018-09-04
申请号：US15094613
申请日：2016-04-08
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Sivagnanalingam Sivaganesh , Moorthy Sengottaiyan , Manmeet Kaur , Muhammad Salman Ali , Petri Virkkula
IPC: H04L29/08 , H04L12/26 , H04L12/801 , G06F17/30 , H04L12/919
Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files may be received via the multiple communication sessions.
-
公开(公告)号：US10033582B2
公开(公告)日：2018-07-24
申请号：US15435953
申请日：2017-02-17
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Madhu Talupur , Elaine M. Escher
Abstract: A method, a device, and a non-transitory storage medium provides a beacon management service that includes logic that allows a user to configure a beacon system remotely and off-site relative to a location of the beacon system, and a beacon service that provides contextual data to end users based on beacons.
-
公开(公告)号：US11520995B2
公开(公告)日：2022-12-06
申请号：US17068480
申请日：2020-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Trisha Mahajan , Stephen Soltys , Neil Thomas Razzano , Sankar Shanmugam
IPC: G06F40/40 , G10L17/22 , G10L15/183 , G10L17/00
Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
-
公开(公告)号：US20210377391A1
公开(公告)日：2021-12-02
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
-
公开(公告)号：US10481752B2
公开(公告)日：2019-11-19
申请号：US15793753
申请日：2017-10-25
Applicant: Verizon Patent and Licensing Inc.
IPC: G06F3/0481 , G06F3/0484 , H04L12/58 , G06F9/54 , G06F9/451
Abstract: A device can be configured to provide a request for assistance with performing a task, receive instructions, launch, using the instructions, an application associated with the task, and cause display of a transparent overlay on top of a display of the application. The transparent overlay can include an instruction for a user, and the device can receive user input that corresponds to the instruction and perform an action based on the user input and the received instructions.
-
-
-
-
-
-
-
-
-
Search Results
48
records
(took 0.023 seconds)
