公开(公告)号：US20190020605A1

公开(公告)日：2019-01-17

申请号：US15651623

申请日：2017-07-17

Applicant: Vonage Business Inc.

Inventor： Tzahi Efrati ,  Kevin John Alwell

IPC: H04L12/58 ,  G06F17/27 ,  G06Q10/02 ,  G06Q30/00

Abstract: Methods and systems for contextually based fulfillment of communication requests are provided herein. In some embodiments, a method for contextually based fulfillment of a communication request via a telephony platform, comprises receiving via a telephony-based communication, at a fulfillment center, a user request for a service; determining a service provider capable of fulfilling the user request; translating the user request into one or more user intents; creating a contextual framework based on the user intent; requesting additional information regarding details of the user intent based on the contextual framework; and fulfilling the user request using the user intents when the contextual framework is complete.

公开(公告)号：US11271875B2

公开(公告)日：2022-03-08

申请号：US15651623

申请日：2017-07-17

Applicant: Vonage Business Inc.

Inventor： Tzahi Efrati ,  Kevin John Alwell

IPC: H04L12/58 ,  H04L51/02 ,  G06Q10/02 ,  G06Q30/00 ,  H04M3/42 ,  H04M3/493 ,  G06F40/30

Abstract: Methods and systems for contextually based fulfillment of communication requests are provided herein. In some embodiments, a method for contextually based fulfillment of a communication request via a telephony platform, comprises receiving via a telephony-based communication, at a fulfillment center, a user request for a service; determining a service provider capable of fulfilling the user request; translating the user request into one or more user intents; creating a contextual framework based on the user intent; requesting additional information regarding details of the user intent based on the contextual framework; and fulfilling the user request using the user intents when the contextual framework is complete.