公开(公告)号：US20150024719A1

公开(公告)日：2015-01-22

申请号：US13945480

申请日：2013-07-18

Applicant: Vonage Network LLC

Inventor： Baruch STERMAN ,  Ido MINTZ ,  Sagie MACHLIN ,  Itay BIANCO ,  Tzahi Efrati

IPC: H04W4/16

CPC classification number: H04W4/16 ,  H04W4/00 ,  H04W4/21

Abstract: A method and system for customized communication routing based on contact relationships including attempting to reach a first contact of a plurality of contacts in a contact list and determining that the attempt to reach the first contact failed. The method and system then invokes an alternative action to reach the first contact by an agency of at least one of the plurality of contacts. The alternative action is based on a relationship between the first contact and the plurality of contacts and includes contacting one or more second contacts through a voice call and/or contacting the first contact concurrent with one or more second contacts through a text message. The relationship between the first contact and the plurality of contacts may be determined based on information provided from one or more communication devices and/or based on information obtained from a social network.

Abstract translation: 一种用于基于联系人关系的定制通信路由的方法和系统，包括尝试到达联系人列表中的多个联系人的第一联系人并且确定到达第一联系人的尝试失败。 所述方法和系统然后调用替代动作以由代理机构到达所述多个联系人中的至少一个的第一联系人。 替代动作基于第一联系人和多个联系人之间的关系，并且包括通过语音呼叫接触一个或多个第二联系人和/或通过文本消息与一个或多个第二联系人同时接触第一联系人。 可以基于从一个或多个通信设备提供的信息和/或基于从社交网络获得的信息来确定第一联系人和多个联系人之间的关系。