公开(公告)号：US20200175428A1

公开(公告)日：2020-06-04

申请号：US16204198

申请日：2018-11-29

Applicant: Waymo LLC

Inventor： Julien Mercay ,  Laurens Andreas Feenstra ,  Shir Yehoshua ,  Kyle Bechtel ,  Peter Colijn ,  Angela Wise

IPC: G06Q10/02 ,  G06Q50/30 ,  G06Q30/00 ,  G08G1/00 ,  G05D1/02 ,  G05D1/00

Abstract: The technology relates to assigning customer service requests for a fleet of autonomous vehicles providing trip services. For instance, a message having contents including information about a trip the vehicle is currently servicing may be received from a computing device of an autonomous vehicle of the fleet of vehicles. A request for customer service for the vehicle may be generated based on the contents of the message. A priority of the request may be determined based on the contents of the message. The request may be inserted into a queue based on the priority. The request may be assigned to a customer service representative based on a place of the request in the queue.