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公开(公告)号:US11050738B1
公开(公告)日:2021-06-29
申请号:US16597256
申请日:2019-10-09
发明人: Wayne Barakat , Sotirios K. Barkas , Michael Chang , Laura Marie Fontana , Julio Jiron , Beth S. Moss , Traci Nguyen , Paul Vittimberga
IPC分类号: H04L29/06
摘要: Embodiments of the disclosure are directed to authenticating a user at an electronic computing device. Information is received from a defined zone of an environment surrounding the user. A level of authentication is calculated for the user based on the information from the defined zone of the environment. When the level of authentication is greater than or equal to a predetermined threshold, the user is authenticated at the electronic computing device to perform a requested activity.
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公开(公告)号:US10791222B2
公开(公告)日:2020-09-29
申请号:US16014837
申请日:2018-06-21
发明人: Julio Jiron , Kevin King , Beth S. Moss , James Lyle Schafer , Kalyan Subramanian , Chris Theodore Kalaboukis , Raziq Yaqub
摘要: A call screening computing system is described that is configured to perform voice captcha and real-time monitoring of calls into a contact center of an organization. The call screening computing system includes a chat bot configured to operate as an AI-based call screener. The chat bot is configured to perform voice captcha by sending a random question to a user device placing a call into the contact center, and analyzing the received answer to determine whether a user of the user device is human or a robot. The chat bot is configured to, based on the user being human, determine whether the user is a legitimate customer of the organization by generating and presenting authentication challenges to the user device. The chat bot may be configured to monitor and interact with a conversation between the user and an agent of the organization during the call into the contact center.
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公开(公告)号:US10674010B1
公开(公告)日:2020-06-02
申请号:US16418692
申请日:2019-05-21
发明人: Julio Jiron , Kevin King , Beth S. Moss , James Lyle Schafer , Kalyan Subramanian , Chris Theodore Kalaboukis , Raziq Yaqub
摘要: A computer system is described that is configured to enable customers of an organization to self-monitor account activity and modify account access settings via a contact center of the organization. The contact center control system is configured to provide an interactive call history associated with the customer's accounts with the organization. Using the call history, the customer may perform self-monitoring of calls into the contact center that access the customer's accounts, and notify the organization if any of the calls appear suspicious. The contact center control system is configured provide a user interface through which the customer may modify account access settings including changing which types of authentication methods are enabled to access the customer's accounts, and blocking account access by callers from certain phone numbers. The contact center control system may allow the customer to turn off all access to the customer's accounts via the contact center.
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公开(公告)号:US11445065B1
公开(公告)日:2022-09-13
申请号:US17035421
申请日:2020-09-28
发明人: Julio Jiron , Kevin King , Beth S. Moss , James Lyle Schafer , Kalyan Subramanian , Chris Theodore Kalaboukis , Raziq Yaqub
摘要: A call screening computing system is described that is configured to perform voice captcha and real-time monitoring of calls into a contact center of an organization. The call screening computing system includes a chat bot configured to operate as an AI-based call screener. The chat bot is configured to perform voice captcha by sending a random question to a user device placing a call into the contact center, and analyzing the received answer to determine whether a user of the user device is human or a robot. The chat bot is configured to, based on the user being human, determine whether the user is a legitimate customer of the organization by generating and presenting authentication challenges to the user device. The chat bot may be configured to monitor and interact with a conversation between the user and an agent of the organization during the call into the contact center.
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公开(公告)号:US10694040B1
公开(公告)日:2020-06-23
申请号:US15905318
申请日:2018-02-26
发明人: Julio Jiron , Kevin King , Beth S. Moss , James Lyle Schafer , Kalyan Subramanian , Chris Theodore Kalaboukis , Raziq Yaqub
摘要: A computer system is described that is configured to generate an entry in a centralized event log for each voice call into a contact center of an organization. The event log system is configured to receive call data associated with action performed during the call and retrieve context data associated with the call from across a plurality of disparate systems used by the contact center to service the call. The event log system is configured to include both the call data and the context data in the call entry, and to correlate the call entry with previous call entries for a same entity identified for the call. The call entry may also include entity profile data as metadata. The pertinent data for the call will be stored in a single, centralized location accessible by any of the front-end systems for use in determining how to handle the call.
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公开(公告)号:US20240273619A1
公开(公告)日:2024-08-15
申请号:US17661166
申请日:2022-04-28
发明人: Jason V. Biala , Miriam Felecia Clark , Ryan Lee Hammond , Margaret Seter Honeycutt , Jason Huang , Julio Jiron , Dennis E. Montenegro , Sadie S. Salim , Christopher Sipanya , Sergey Yamandiy , Wyman Yu , Konstantin N. Zheludkov
CPC分类号: G06Q40/02 , G06Q20/108
摘要: Systems and methods may generally be used to link two or more accounts. An example method may include creating a first savings account for a first user for a particular purchase and linking the first savings account to a second savings account of a second user for the particular purchase. The method may include receiving a goal for one of the first or second savings accounts. A suggested action for the first user may be determined using a trained model based on the particular purchase, the goal, and the first and second savings accounts. The suggested action may be output for display, such as on a user interface.
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公开(公告)号:US11775978B1
公开(公告)日:2023-10-03
申请号:US17324753
申请日:2021-05-19
发明人: Michael Chang , John Chuprevich , Kevin R. Cieslak , Christopher P. Clausen , Jeffrey A. Cornman , Samuel Downing , Bryan Hall , Julio Jiron , Bryan Kroll , Samuel Martin , Traci Nguyen , Virginia Randle , Priyamvada Singh , Darrell L. Suen , Kenneth L. Wright
CPC分类号: G06Q20/405 , G06F21/31 , G06F21/554 , G06Q20/4014
摘要: Systems, methods, and computer-readable storage media utilized for event-based authentication. One method includes recognizing an event and receiving, from a device, a withdrawal request of a user, wherein the withdrawal request includes a captured feature by the device. The method further includes determining that the user is associated with the recognized event using at least a geographic proximity between the event and the withdrawal request, wherein the geographic proximity is a given radius around a location of the event, and wherein the device is within the given radius and adjusting authentication rules based on the determination that the user is associated with the recognized event, wherein the adjustment of the authentication rules includes adjusting a matching threshold between the captured feature and a reference feature. The method further includes processing the withdrawal request for the user based on the adjusted authentication rules.
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公开(公告)号:US10944871B1
公开(公告)日:2021-03-09
申请号:US16894347
申请日:2020-06-05
发明人: Julio Jiron , Kevin King , Beth S. Moss , James Lyle Schafer , Kalyan Subramanian , Chris Theodore Kalaboukis , Raziq Yaqub
摘要: A computer system is described that is configured to generate an entry in a centralized event log for each voice call into a contact center of an organization. The event log system is configured to receive call data associated with action performed during the call and retrieve context data associated with the call from across a plurality of disparate systems used by the contact center to service the call. The event log system is configured to include both the call data and the context data in the call entry, and to correlate the call entry with previous call entries for a same entity identified for the call. The call entry may also include entity profile data as metadata. The pertinent data for the call will be stored in a single, centralized location accessible by any of the front-end systems for use in determining how to handle the call.
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公开(公告)号:US10313511B1
公开(公告)日:2019-06-04
申请号:US16000453
申请日:2018-06-05
发明人: Julio Jiron , Kevin King , Beth S. Moss , James Lyle Schafer , Kalyan Subramanian , Chris Theodore Kalaboukis , Raziq Yaqub
摘要: A computer system is described that is configured to enable customers of an organization to self-monitor account activity and modify account access settings via a contact center of the organization. The contact center control system is configured to provide an interactive call history associated with the customer's accounts with the organization. Using the call history, the customer may perform self-monitoring of calls into the contact center that access the customer's accounts, and notify the organization if any of the calls appear suspicious. The contact center control system is configured provide a user interface through which the customer may modify account access settings including changing which types of authentication methods are enabled to access the customer's accounts, and blocking account access by callers from certain phone numbers. The contact center control system may allow the customer to turn off all access to the customer's accounts via the contact center.
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公开(公告)号:US11587014B1
公开(公告)日:2023-02-21
申请号:US16660644
申请日:2019-10-22
发明人: Darren M. Goetz , Julio Jiron , JoAnn Mar , Dennis E. Montenegro , Joseph Ng , Damodar Raval , Lisa Schur
IPC分类号: G06Q10/08 , G06Q10/083
摘要: A method comprises receiving a cash level indicator from a third-party server. The cash level indicator indicates an amount of cash in each of a plurality of cash storage devices, where the plurality of cash storage devices receive cash from a plurality of delivery agents. Each of the cash storage devices is arranged within or on a vehicle operated by one of the plurality of delivery agents. The method further comprises receiving a cash request from a user device. The method also includes selecting one of the plurality of cash storage devices based on the cash level indicator and location data of delivery agent devices of the delivery agents. The method also comprises sending a message comprising location data of the user device, the selected delivery agent device being one of the delivery agent devices, wherein the selected cash storage device is associated with the selected delivery agent device.
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