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公开(公告)号：US11282153B1
公开(公告)日：2022-03-22
申请号：US14283379
申请日：2014-05-21
申请人： West Corporation
发明人： Douglas R. Albro , Kenneth A. Darby , Robert J. Dudzinski , Michael J. Masching , Pamela Ann Mortenson , Bruce Pollock , Hendryanto Rilantono
摘要： Medical services are offered by various facilities near a patient's residence. The number of facility optimization procedures continues to grow and the patients and facilities can now apply new logic processes and patient incentives, etc., to maximize efficiency and budgetary concerns. One example method of operation provides receiving a request to schedule a medical care visit at a medical facility from a user device associated with a user account, scheduling the first appointment for a first appointment time on an appointment list and identifying an open appointment time in the appointment list for the same day. The method may also include transmitting a notification to the user device associated with a user account that is eligible for an appointment rescheduling event, and receiving a response message confirming a schedule change responsive to the notification being transmitted the user device.
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公开(公告)号：US11114190B1
公开(公告)日：2021-09-07
申请号：US16385319
申请日：2019-04-16
申请人： West Corporation
发明人： Douglas R. Albro , Kenneth A. Darby , Robert J. Dudzinski , Michael J. Masching , Pamela Ann Mortenson , Bruce Pollock , Hendryanto Rilantono
摘要： Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.
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公开(公告)号：US10262384B1
公开(公告)日：2019-04-16
申请号：US14283363
申请日：2014-05-21
申请人： West Corporation
发明人： Douglas R. Albro , Kenneth A. Darby , Robert J. Dudzinski , Michael J. Masching , Pamela Ann Mortenson , Bruce Pollock , Hendryanto Rilantono
摘要： Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.
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公开(公告)号：US10074059B1
公开(公告)日：2018-09-11
申请号：US14283371
申请日：2014-05-21
申请人： West Corporation
发明人： Douglas R. Albro , Kenneth A. Darby , Robert J. Dudzinski , Michael J. Masching , Pamela Ann Mortenson , Bruce Pollock , Hendryanto Rilantono
CPC分类号： G06Q10/063116 , G06Q10/0631 , G06Q30/0282 , G16H15/00 , G16H20/00 , G16H40/20 , G16H50/20
摘要： Medical services are offered by various facilities near a patient's residence. The number of facility optimization procedures continues to grow and the patients and facilities can now apply new logic processes and patient profiling, etc., to maximize efficiency and budgetary concerns. One example method of operation provides receiving a request to schedule a medical care visit at a medical facility and identifying a user account associated with the request and the user's medical history. The method may also include identifying the user account as having a delinquent compliance score, and scheduling the medical care visit in a delinquent appointment time slot.
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