公开(公告)号：US11146519B1

公开(公告)日：2021-10-12

申请号：US16773208

申请日：2020-01-27

Applicant: WhatsApp Inc.

Inventor： Brian Lange Acton ,  Mubarik F Imam ,  Daniel Charles Cocuzzo

IPC: H04L12/58

Abstract: Techniques for multi-agent messaging authorization are described. In one embodiment, an apparatus may comprise a message processing component operative to receive an incoming message for a multi-agent entity from a user client device associated with a user account; determine an agent client device associated with the agent account; and send the incoming message to the agent client device associated with the agent account; and an agent management component operative to determine the agent account associated with the multi-agent entity to receive the incoming message. Other embodiments are described and claimed.

公开(公告)号：US10587551B1

公开(公告)日：2020-03-10

申请号：US15945306

申请日：2018-04-04

Applicant: WhatsApp Inc.

Inventor： Brian Lange Acton ,  Mubarik F Imam ,  Daniel Charles Cocuzzo

IPC: G06F15/16 ,  H04L12/58

Abstract: Techniques for multi-agent messaging authorization are described. In one embodiment, an apparatus may comprise a message processing component operative to receive an incoming message for a multi-agent entity from a user client device associated with a user account; determine an agent client device associated with the agent account; and send the incoming message to the agent client device associated with the agent account; and an agent management component operative to determine the agent account associated with the multi-agent entity to receive the incoming message. Other embodiments are described and claimed.