公开(公告)号：US20170262858A1

公开(公告)日：2017-09-14

申请号：US15087555

申请日：2016-03-31

申请人： Wipro Limited

发明人： Venkatakrishnan Rajaram ,  Narayanan Ramani Konnayar ,  Ria Chakraborty ,  Malathi Bellam Soundararajan

IPC分类号： G06Q30/00 ,  G06F17/27

CPC分类号： G06Q30/016 ,  G06F17/271 ,  G06F17/2725 ,  G06F17/2775

摘要： The present disclosure relates to method and system for automatically identifying one or more issues in one or more tickets of an organization. An issue identification system retrieves a sequence pattern from ticket data received from one or more data sources. The issue identification system generates one or more first sub-sequence patterns of the n-grams from the sequence pattern. Further, frequency of occurrence and Part-of-Speech (POS) weightage of each of the one or more first sub-sequence patterns of the n-grams are determined by the issue identification system. A first score is determined for each of the one or more first sub-sequence patterns of the n-grams based on both the frequency and the POS weightage. Upon determining the first score, the issue identification system identifies one or more issues in the one or more tickets automatically based on the first sub-sequence pattern of the n-grams associated with a highest first score.

公开(公告)号：US09984376B2

公开(公告)日：2018-05-29

申请号：US15087555

申请日：2016-03-31

申请人： Wipro Limited

发明人： Venkatakrishnan Rajaram ,  Narayanan Ramani Konnayar ,  Ria Chakraborty ,  Malathi Bellam Soundararajan

IPC分类号： G06F17/27 ,  G06F17/21 ,  G06Q30/00

CPC分类号： G06Q30/016 ,  G06F17/271 ,  G06F17/2725 ,  G06F17/2775

摘要： The present disclosure relates to method and system for automatically identifying one or more issues in one or more tickets of an organization. An issue identification system retrieves a sequence pattern from ticket data received from one or more data sources. The issue identification system generates one or more first sub-sequence patterns of the n-grams from the sequence pattern. Further, frequency of occurrence and Part-of-Speech (POS) weightage of each of the one or more first sub-sequence patterns of the n-grams are determined by the issue identification system. A first score is determined for each of the one or more first sub-sequence patterns of the n-grams based on both the frequency and the POS weightage. Upon determining the first score, the issue identification system identifies one or more issues in the one or more tickets automatically based on the first sub-sequence pattern of the n-grams associated with a highest first score.