公开(公告)号：US10853820B2

公开(公告)日：2020-12-01

申请号：US13836233

申请日：2013-03-15

Applicant: Xerox Corporation

Inventor： Lei Li ,  Wei Peng ,  Saurabh Kataria ,  Tong Sun

IPC: G06Q50/00 ,  G06Q30/00

Abstract: A method, non-transitory computer readable medium, and apparatus for recommending a topic-cohesive and interactive implicit community are disclosed. For example, the method receives a request for customer care, selects an implicit community identified from a plurality of individual users of a social media website based upon a relevance score related to a topic of the request for customer care and recommends the implicit community in response to the request for customer care.

公开(公告)号：US20140337085A1

公开(公告)日：2014-11-13

申请号：US13889545

申请日：2013-05-08

Applicant: XEROX CORPORATION

Inventor： Lei Li ,  Tong Sun ,  Hua Liu

IPC: G06Q10/06

CPC classification number: G06Q10/0633

Abstract: The present invention generally relates to systems and methods for recommending specific service instances to fill a service workflow template and complete a user's service goal. Some embodiments utilize both a user trust network and a service trust network. Such embodiments perform a random walk on the service trust network and consider the opinions of trusted neighbors of the customer in the user trust network.

Abstract translation: 本发明一般涉及用于推荐特定服务实例来填充服务工作流模板并完成用户服务目标的系统和方法。 一些实施例同时利用用户信任网络和服务信任网络。 这样的实施例在服务信任网络上执行随机游走，并且考虑用户信任网络中的客户的可信邻居的意见。