公开(公告)号：US20160330324A1

公开(公告)日：2016-11-10

申请号：US15188355

申请日：2016-06-21

Applicant: Xerox Corporation

Inventor： Sharath Srinivas ,  Bo Hu ,  Johannes A. Koomen

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5166 ,  H04M3/5231 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/402

Abstract: Systems and methods of routing calls may include receiving a plurality of calls, and for each of the plurality of calls, determining a threshold time that may be a maximum service time for the call, estimating an expected service time for the call, comparing the threshold time with the expected service time for the call, and assigning the call into one of a plurality of queues based upon the comparing. The method of routing may further include prioritizing the plurality of queues based upon the expected service time for each call in each of the plurality of queues, directing each call in a first queue of the plurality of queues to a first group of agents, and providing a callback prompt to each call in a second queue of the plurality of queues, wherein a priority of the first queue is higher than a priority of the second queue.

Abstract translation: 路由呼叫的系统和方法可以包括接收多个呼叫，并且对于多个呼叫中的每一个，确定可以是呼叫的最大服务时间的阈值时间，估计呼叫的预期服务时间，比较阈值 具有预期的呼叫服务时间，并且基于该比较将该呼叫分配到多个队列中的一个队列中。 路由的方法还可以包括基于多个队列中的每一个中的每个呼叫的每个呼叫的预期服务时间来对多个队列进行优先级排序，将多个队列中的每个呼叫定向到第一组代理，并且提供 对所述多个队列的第二队列中的每个呼叫的回叫提示，其中所述第一队列的优先级高于所述第二队列的优先级。

公开(公告)号：US20140234822A1

公开(公告)日：2014-08-21

申请号：US14166452

申请日：2014-01-28

Applicant: Xerox Corporation

Inventor： Sharath Srinivas ,  Eric Scott Hamby ,  Robert M. Lofthus

IPC: G09B7/00

CPC classification number: G09B7/00 ,  G09B5/00

Abstract: A system and method for making use of formative assessment data collected is disclosed that identifies clusters of students and concurrently determines the characteristics of the student clusters. A decomposition of the data is performed with spectral theories of graphs and fuzzy logic algorithms to identify the clusters of students, clusters of assessment data and relationships between them. An actionable output is presented to teachers for the evaluation of educational progress.

Abstract translation: 公开了一种利用收集的形成性评估数据的系统和方法，其识别学生群体并同时确定学生群体的特征。 数据的分解是用谱图和模糊逻辑算法的光谱理论进行的，以识别学生的群体，评估数据的集群以及它们之间的关系。 向教师提供可行的产出来评估教育进步。

公开(公告)号：US20140176512A1

公开(公告)日：2014-06-26

申请号：US13726820

申请日：2012-12-26

Applicant: XEROX CORPORATION

Inventor： Sharath Srinivas ,  Eric Michael Gross ,  Jack Gaynor Elliot ,  Bryan J. Roof

IPC: G06F3/033

CPC classification number: G06F3/03545 ,  G06F3/0317 ,  G06F3/0321 ,  G06F3/03542 ,  G06F2203/0384

Abstract: A method, system, and apparatus for capturing information is disclosed. The method includes emitting energy of a first wavelength from a first energy source located proximate to a first end of a digital pen and forming a first set handwritten markings on the substrate by causing the substrate to image as a result of an exposure of the substrate to the energy emitted from the first energy source. The method also includes detecting by an image-capturing sensor of the digital pen a first detected portion of a position-identifying pattern on the substrate and storing in the memory a digital document file comprising the first set of handwritten markings and the first detected portion of the position-identifying data. An apparatus and system for performing the method is also disclosed.

Abstract translation: 公开了一种用于捕获信息的方法，系统和装置。 该方法包括从位于数字笔的第一端附近的第一能量源发射第一波长的能量，并且通过使衬底作为衬底曝光的结果而在衬底上形成第一组手写标记 从第一能源发射的能量。 该方法还包括通过数字笔的图像捕获传感器检测基板上的位置识别图案的第一检测部分，并将存储在存储器中的数字文档文件包括第一组手写标记和第一检测部分 位置识别数据。 还公开了一种用于执行该方法的装置和系统。

公开(公告)号：US09383834B2

公开(公告)日：2016-07-05

申请号：US13726820

申请日：2012-12-26

Applicant: Xerox Corporation

Inventor： Sharath Srinivas ,  Eric Michael Gross ,  Jack Gaynor Elliot ,  Bryan J. Roof

IPC: G06F3/0354 ,  G06F3/03

CPC classification number: G06F3/03545 ,  G06F3/0317 ,  G06F3/0321 ,  G06F3/03542 ,  G06F2203/0384

Abstract: A method, system, and apparatus for capturing information is disclosed. The method includes emitting energy of a first wavelength from a first energy source located proximate to a first end of a digital pen and forming a first set handwritten markings on the substrate by causing the substrate to image as a result of an exposure of the substrate to the energy emitted from the first energy source. The method also includes detecting by an image-capturing sensor of the digital pen a first detected portion of a position-identifying pattern on the substrate and storing in the memory a digital document file comprising the first set of handwritten markings and the first detected portion of the position-identifying data. An apparatus and system for performing the method is also disclosed.

Abstract translation: 公开了一种用于捕获信息的方法，系统和装置。 该方法包括从位于数字笔的第一端附近的第一能量源发射第一波长的能量，并且通过使衬底作为衬底曝光的结果而在衬底上形成第一组手写标记 从第一能源发射的能量。 该方法还包括通过数字笔的图像捕获传感器检测基板上的位置识别图案的第一检测部分，并将存储在存储器中的数字文档文件包括第一组手写标记和第一检测部分 位置识别数据。 还公开了一种用于执行该方法的装置和系统。