公开(公告)号：US20060069581A1

公开(公告)日：2006-03-30

申请号：US10954678

申请日：2004-09-30

申请人： Ying-Che Chien ,  Niren Choudhury ,  Paul Franklin ,  Shirish Kher ,  Holly-Dee Rubin ,  Paul Remick ,  Philip Scarff ,  Hongzhou Wang

发明人： Ying-Che Chien ,  Niren Choudhury ,  Paul Franklin ,  Shirish Kher ,  Holly-Dee Rubin ,  Paul Remick ,  Philip Scarff ,  Hongzhou Wang

IPC分类号： G06Q99/00

CPC分类号： G06Q10/04 ,  G06Q10/06 ,  G06Q30/012 ,  G06Q30/0283 ,  G06Q40/08

摘要： Method and apparatus for calculating warranty cost includes determining values for a plurality of parameters that characterize a corresponding plurality of physical conditions of a product that is returned under warranty, determining values for a plurality of variables that characterize a customer profile for the product and evaluating an expression that calculates warranty cost based on said determined parameter and variable values. The plurality of physical conditions of the product includes the conditions of no-trouble-found (NTF), repaired, junked, and subject to further failure mode analysis (FMA). The plurality of parameters further comprises probabilities and costs that correspond to each of the physical conditions. Evaluating the above expression includes evaluating a first expression that calculates repair, product conformance and Dead-On-Arrival cost and evaluating a second expression that calculates Change Notice cost. Subsequently, the two costs are summed to arrive at the total warranty cost.

摘要翻译： 用于计算保修成本的方法和装置包括确定表征在保修期内返回的产品的相应多个物理条件的多个参数的值，确定表征产品的客户简档的多个变量的值并评估 表达式根据所确定的参数和变量值计算保修成本。 产品的多个物理条件包括无故障发现（NTF），修理，拆装和进一步故障模式分析（FMA）的条件。 多个参数还包括对应于每个物理条件的概率和成本。 评估上述表达式包括评估计算修复，产品一致性和死亡到达成本的第一表达式，并评估计算变更通知成本的第二表达式。 随后，将两笔费用相加，以得出总保修费用。

公开(公告)号：US08131653B2

公开(公告)日：2012-03-06

申请号：US10954678

申请日：2004-09-30

申请人： Ying-Che Chien ,  Niren Cc Choudhury ,  Paul Hampton Franklin ,  Shirish N. Kher ,  Holly-Dee Rubin ,  Paul A. Remick ,  Philip L. Scarff ,  Hongzhou Wang

发明人： Ying-Che Chien ,  Niren Cc Choudhury ,  Paul Hampton Franklin ,  Shirish N. Kher ,  Holly-Dee Rubin ,  Paul A. Remick ,  Philip L. Scarff ,  Hongzhou Wang

IPC分类号： G06Q99/00

CPC分类号： G06Q10/04 ,  G06Q10/06 ,  G06Q30/012 ,  G06Q30/0283 ,  G06Q40/08

摘要： Method and apparatus for calculating warranty cost includes determining values for a plurality of parameters that characterize a corresponding plurality of physical conditions of a product that is returned under warranty, determining values for a plurality of variables that characterize a customer profile for the product and evaluating an expression that calculates warranty cost based on said determined parameter and variable values. The plurality of physical conditions of the product includes the conditions of no-trouble-found (NTF), repaired, junked, and subject to further failure mode analysis (FMA). The plurality of parameters further comprises probabilities and costs that correspond to each of the physical conditions. Evaluating the above expression includes evaluating a first expression that calculates repair, product conformance and Dead-On-Arrival cost and evaluating a second expression that calculates Change Notice cost. Subsequently, the two costs are summed to arrive at the total warranty cost.

摘要翻译： 用于计算保修成本的方法和装置包括确定表征在保修期内返回的产品的相应多个物理条件的多个参数的值，确定表征产品的客户简档的多个变量的值并评估 表达式根据所确定的参数和变量值计算保修成本。 产品的多个物理条件包括无故障发现（NTF），修理，拆装和进一步故障模式分析（FMA）的条件。 多个参数还包括对应于每个物理条件的概率和成本。 评估上述表达式包括评估计算修复，产品一致性和死亡到达成本的第一表达式，并评估计算变更通知成本的第二表达式。 随后，将两笔费用相加，以得出总保修费用。