公开(公告)号：US08868729B2

公开(公告)日：2014-10-21

申请号：US12979113

申请日：2010-12-27

申请人： Hiroshi Otsuka ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Hiroshi Otsuka ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/173

CPC分类号： G06F11/3419 ,  G06F11/0709 ,  G06F11/0778 ,  G06F11/3006 ,  G06F11/3089 ,  G06F11/3476 ,  H04L43/14

摘要： An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time.

摘要翻译： 信息收集装置从通过网络连接的多个装置获取信息。 所述信息收集装置包括：第一加法单元，对于每个所述设备，将收集所述设备的信息所需的信息收集持续时间与所述设备进行通信所需的通信持续时间相加; 第二加法单元，通过将第一加法单元加法到预定时间来在持续时间中增加最大持续时间以获得第一次; 减法单元，从第一次减去每个设备的信息收集持续时间; 第一设置单元，其将由所述减法单元获得的时间设置为当在每个设备处开始信息收集时的第二时间; 以及获取单元，其获取通过第二次开始的信息收集获得的信息。

公开(公告)号：US08438179B2

公开(公告)日：2013-05-07

申请号：US12491998

申请日：2009-06-25

申请人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06F11/0709 ,  G06F11/079 ,  H04L41/0654 ,  H04L67/42 ,  H04Q2213/13103 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/13349

摘要： A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occur, including a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process.

摘要翻译： 一种存储故障处理程序的计算机可读便携式存储介质，用于使计算机执行用于了解信息系统中的过去故障处理情况的处理，并且基于故障处理推荐处理方法，所述处理方法基于故障处理知识获得的知识和发生的故障症状 包括通过搜索故障处理知识来获得请求处理的麻烦的处理方法的候选者的搜索过程; 记录处理，用于向存储单元记录作为处理历史信息的针对每个症状执行的处理方法的历史; 优先级分配处理，用于根据所述处理历史信息，通过所述搜索处理获得的所述处理方法候选中分配优先级; 以及基于通过优先级分配处理获得的优先级分配信息，在分配优先级之后返回到处理请求源处理请求处理中的问题的处理方法。

公开(公告)号：US20110119384A1

公开(公告)日：2011-05-19

申请号：US12979143

申请日：2010-12-27

申请人： Kenji Morimoto ,  Yuji Wada ,  Masazumi Matsubara ,  Hiroshi Otsuka ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

发明人： Kenji Morimoto ,  Yuji Wada ,  Masazumi Matsubara ,  Hiroshi Otsuka ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

IPC分类号： G06F15/173

CPC分类号： G06F11/3006 ,  G06F11/3051

摘要： The information processing apparatus includes: a specification information reception unit that receives specification information for specifying a predetermined one of a plurality of resources; a determination unit that determines a device managing the resource specified by the specification information from among a plurality of devices based on the specification information received by the specification information reception unit; a specification information notification unit that sends the specification information to the device that has been determined, by the determination unit, to manage the resource specified by the specification information; an association unit that associates plural pieces of resource information with one another based on the sent resource information; and a resource information processing unit that executes predetermined processing for the resource information based on the association among the plural pieces of resource information associated by the association unit.

摘要翻译： 信息处理设备包括：指定信息接收单元，其接收用于指定多个资源中的预定的一个资源的指定信息; 确定单元，基于由指定信息接收单元接收的指定信息，确定从多个设备中管理由指定信息指定的资源的设备; 指定信息通知单元，其通过所述确定单元向所述已经确定的所述设备发送所述指定信息，以管理由所述指定信息指定的资源; 关联单元，其基于所发送的资源信息将多条资源信息彼此相关联; 以及资源信息处理单元，其基于由所述关联单元关联的所述多条资源信息之间的关联，对所述资源信息执行预定处理。

公开(公告)号：US20110072305A1

公开(公告)日：2011-03-24

申请号：US12955264

申请日：2010-11-29

申请人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F11/07

CPC分类号： G06F11/0793 ,  G06F11/0709 ,  H04L41/0663 ,  H04L41/0856 ,  H04L41/0859 ,  H04L41/0863

摘要： A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managing and storing unit for each recovery work target.

摘要翻译： 恢复方法管理方法包括根据工作开始命令和工作完成指令执行和完成系统的工作目标，为每个工作目标创建工作方法信息，获取工作前 - 开始系统信息， 为每个工作目标创建工作前后变更信息的系统的工作完成系统信息，在工作信息管理和存储单元中存储和管理工作方法信息和工作前变更信息 针对每个工作目标，基于工作方法信息在工作目标之间为每个类似的恢复工作目标创建恢复方法信息，基于之前的每个恢复工作目标创建每个恢复工作目标的恢复之前和之后的改变信息， 和工作后变更信息，以及存储和管理创建的恢复方法信息和创建的恢复之前和之后的改变信息 用于每个恢复工作目标的恢复方法管理和存储单元。

公开(公告)号：US20100070462A1

公开(公告)日：2010-03-18

申请号：US12491998

申请日：2009-06-25

申请人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F17/00

CPC分类号： G06F11/0709 ,  G06F11/079 ,  H04L41/0654 ,  H04L67/42 ,  H04Q2213/13103 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/13349

摘要： A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occurs, comprises: a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process.

摘要翻译： 一种存储故障处理程序的计算机可读便携式存储介质，用于使计算机执行用于了解信息系统中的过去故障处理情况的处理，并且基于故障处理推荐处理方法，所述处理方法基于故障处理知识获得的知识以及当故障发生时的症状 包括：通过搜索故障处理知识来获得请求处理的麻烦的处理方法的候选的搜索过程; 记录处理，用于向存储单元记录作为处理历史信息的针对每个症状执行的处理方法的历史; 优先级分配处理，用于根据所述处理历史信息，通过所述搜索处理获得的所述处理方法候选中分配优先级; 以及基于通过优先级分配处理获得的优先级分配信息，在分配优先级之后返回到处理请求源处理请求处理中的问题的处理方法。

公开(公告)号：US20090299951A1

公开(公告)日：2009-12-03

申请号：US12360658

申请日：2009-01-27

申请人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06N5/02

CPC分类号： G06N5/022 ,  G06Q10/06

摘要： A computer-readable storage medium contains instructions. The instructions, when executed by a computer, cause the computer to perform generating a new trouble-handling knowledge by using information regarding a work history read from a work-history storage unit that stores the information regarding the work history; and adding the new trouble-handling knowledge to an existing trouble-handling knowledge.

摘要翻译： 计算机可读存储介质包含指令。 所述指令在由计算机执行时使得所述计算机通过使用从存储有关所述工作历史的信息的工作历史存储单元读取的关于工作历史的信息来执行产生新的故障处理知识; 并将新的故障处理知识添加到现有的故障处理知识中。

公开(公告)号：US08099626B2

公开(公告)日：2012-01-17

申请号：US12955264

申请日：2010-11-29

申请人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F11/00

CPC分类号： G06F11/0793 ,  G06F11/0709 ,  H04L41/0663 ,  H04L41/0856 ,  H04L41/0859 ,  H04L41/0863

摘要： A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managing and storing unit for each recovery work target.

摘要翻译： 恢复方法管理方法包括根据工作开始命令和工作完成指令执行和完成系统的工作目标，为每个工作目标创建工作方法信息，获取工作前 - 开始系统信息， 为每个工作目标创建工作前后变更信息的系统的工作完成系统信息，在工作信息管理和存储单元中存储和管理工作方法信息和工作前变更信息 针对每个工作目标，基于工作方法信息，在工作目标之间为每个类似的恢复工作目标创建恢复方法信息，基于之前的每个恢复工作目标创建每个恢复工作目标之前和之后的恢复改变信息， 和工作后变更信息，以及存储和管理创建的恢复方法信息和创建的恢复之前和之后的改变信息 用于每个恢复工作目标的恢复方法管理和存储单元。

公开(公告)号：US20110131323A1

公开(公告)日：2011-06-02

申请号：US12979113

申请日：2010-12-27

申请人： Hiroshi Otsuka ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Hiroshi Otsuka ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/173

CPC分类号： G06F11/3419 ,  G06F11/0709 ,  G06F11/0778 ,  G06F11/3006 ,  G06F11/3089 ,  G06F11/3476 ,  H04L43/14

摘要： An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time.

摘要翻译： 信息收集装置从通过网络连接的多个装置获取信息。 所述信息收集装置包括：第一加法单元，对于每个所述设备，将收集所述设备的信息所需的信息收集持续时间与所述设备进行通信所需的通信持续时间相加; 第二加法单元，通过将第一加法单元加法到预定时间来在持续时间中增加最大持续时间以获得第一次; 减法单元，从第一次减去每个设备的信息收集持续时间; 第一设置单元，其将由所述减法单元获得的时间设置为当在每个设备处开始信息收集时的第二时间; 以及获取单元，其获取通过第二次开始的信息收集获得的信息。

公开(公告)号：US08650274B2

公开(公告)日：2014-02-11

申请号：US12884308

申请日：2010-09-17

申请人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/173

CPC分类号： G06F17/30997 ,  G06F17/30566 ,  G06Q10/06

摘要： An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

摘要翻译： 一种用于从管理多个设备配置信息管理设备的虚拟集成管理设备向设备配置信息管理设备执行信息更新处理的信息管理设备，包括元信息管理单元和更新处理单元。 用于存储元信息的元信息管理单元指示从哪个设备配置信息管理设备管理的信息到来。 更新处理单元用于缩小具有信息的设备配置信息管理设备。 该信息是基于元信息的注册，更新和删除等更新处理的信息的基础，仅向被缩小的设备配置信息管理装置提供诸如注册，更新和删除等更新处理的请求 。

公开(公告)号：US20090249130A1

公开(公告)日：2009-10-01

申请号：US12409273

申请日：2009-03-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

IPC分类号： G06F11/07

CPC分类号： H04L41/5061 ,  G06Q10/10 ,  H04L41/5074

摘要： A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

摘要翻译： 故障处理装置包括登记解决问题的事件的信息的事件登记部，从事件信息生成故障解决知识的解决方案知识生成部，记录作为判断适当性的材料的风险项的风险登录部 通过故障解决方案知识选择工作候选人，从故障解决方案知识中生成显示故障解决程序的导航信息的风险评估部分，以及显示导航信息的解决过程显示部分。