公开(公告)号：US08660241B2

公开(公告)日：2014-02-25

申请号：US13584906

申请日：2012-08-14

申请人： Sunil H. Contractor

发明人： Sunil H. Contractor

IPC分类号： H04M11/04

CPC分类号： H04M3/5116 ,  H04M3/5191 ,  H04M11/04 ,  H04Q3/0029 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/1337

摘要： An emergency notification system. The system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber.

摘要翻译： 紧急通知系统。 该系统包括用于从电信网络接收通信并用于向通知系统的订户发送消息的第一服务器。 该系统还包括与第一服务器通信的第二服务器，第二服务器用于向第一服务器提供与订户相关联的信息。

公开(公告)号：US08438179B2

公开(公告)日：2013-05-07

申请号：US12491998

申请日：2009-06-25

申请人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06F11/0709 ,  G06F11/079 ,  H04L41/0654 ,  H04L67/42 ,  H04Q2213/13103 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/13349

摘要： A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occur, including a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process.

摘要翻译： 一种存储故障处理程序的计算机可读便携式存储介质，用于使计算机执行用于了解信息系统中的过去故障处理情况的处理，并且基于故障处理推荐处理方法，所述处理方法基于故障处理知识获得的知识和发生的故障症状 包括通过搜索故障处理知识来获得请求处理的麻烦的处理方法的候选者的搜索过程; 记录处理，用于向存储单元记录作为处理历史信息的针对每个症状执行的处理方法的历史; 优先级分配处理，用于根据所述处理历史信息，通过所述搜索处理获得的所述处理方法候选中分配优先级; 以及基于通过优先级分配处理获得的优先级分配信息，在分配优先级之后返回到处理请求源处理请求处理中的问题的处理方法。

公开(公告)号：US07636424B1

公开(公告)日：2009-12-22

申请号：US11116778

申请日：2005-04-28

申请人： Abhijith Halikhedkar ,  Jonathan William Hermsmeyer ,  Thomas Michael Usery ,  Gary Scott Wiles

发明人： Abhijith Halikhedkar ,  Jonathan William Hermsmeyer ,  Thomas Michael Usery ,  Gary Scott Wiles

IPC分类号： H04M3/22 ,  H04M1/24 ,  H04M3/08

CPC分类号： H04Q3/0075 ,  H04Q2213/13056 ,  H04Q2213/13163 ,  H04Q2213/13175 ,  H04Q2213/13349

摘要： A method and system for processing network trouble alerts is provided. A most important alert is presented, with the ability to view other status indications related to it. The method includes receiving a status indication, identifying a network resource associated with it, determining whether the resource is subordinate to another resource, which is associated with at least a second status indication, and if the resource is not subordinate another, then evaluating the status indication to determine if it should be presented to a user. If so, then automatically presenting the status indication to the user without user intervention.

摘要翻译： 提供了一种处理网络故障警报的方法和系统。 提出了一个最重要的警报，具有查看与其相关的其他状态指示的能力。 该方法包括接收状态指示，识别与其相关联的网络资源，确定资源是否从属于与至少第二状态指示相关联的另一资源，以及如果资源不是从属于另一资源，则评估状态 指示，以确定是否应呈现给用户。 如果是这样，则在没有用户干预的情况下自动向用户呈现状态指示。

公开(公告)号：US06792081B1

公开(公告)日：2004-09-14

申请号：US09995142

申请日：2001-11-27

申请人： Sunil H. Contractor

发明人： Sunil H. Contractor

IPC分类号： H04M1122

CPC分类号： H04M11/04 ,  H04Q3/0029 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/1337

摘要： An emergency notification system. The system includes a first server for receiving an emergency communication from a telecommunications network and for transmitting a message to a subscriber of the emergency notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber.

摘要翻译： 紧急通知系统。 该系统包括用于从电信网络接收紧急通信并用于向紧急通知系统的用户发送消息的第一服务器。 该系统还包括与第一服务器通信的第二服务器，第二服务器用于向第一服务器提供与订户相关联的信息。

公开(公告)号：US06771742B2

公开(公告)日：2004-08-03

申请号：US10277438

申请日：2002-10-21

申请人： Patti L. McCalmont ,  Robert A. Sherry ,  Ronald W. Mathis ,  Peter R. Schmidt

发明人： Patti L. McCalmont ,  Robert A. Sherry ,  Ronald W. Mathis ,  Peter R. Schmidt

IPC分类号： H04M1104

CPC分类号： H04M3/42 ,  H04M3/5116 ,  H04M11/04 ,  H04M2242/04 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13103 ,  H04Q2213/13163 ,  H04Q2213/1337 ,  H04W4/90 ,  H04W76/50

摘要： The present invention is related to the delivery of requests for emergency service initially handled by an emergency service call center to a public safety answering point. The invention additionally allows for enhancement information to be provided to a public safety answering point operator visually in connection with calls routed to that public safety answering point. This information may include caller identification, and additional information, such as information regarding the location of the caller and the nature of the emergency. Furthermore, the routing of requests for emergency service to an appropriate public safety answering point can be accomplished for requests received over a wide geographic area. In particular, requests can be appropriately routed even though they may originate from locations encompassed by different E9-1-1 tandems. The present invention is particularly well suited for use in connection with automatic collision notification and personal alarm monitoring call centers serving areas encompassed by more than one E9-1-1 tandem.

摘要翻译： 本发明涉及紧急服务呼叫中心最初处理的紧急服务请求到公共安全应答点的传递。 本发明还允许将视觉上与通向该公共安全应答点的呼叫相关联的增强信息提供给公共安全应答点操作者。 该信息可以包括呼叫者识别和附加信息，例如关于呼叫者的位置的信息和紧急情况的性质。 此外，对于在广泛的地理区域接收的请求，可以实现将紧急服务请求路由到适当的公共安全应答点。 特别地，即使可能来自不同E9-1-1串联所包含的位置，请求也可以适当路由。 本发明特别适用于与由多于一个E9-1-1串联包围的服务区域的自动碰撞通知和个人报警监视呼叫中心相结合。

公开(公告)号：US20030023714A1

公开(公告)日：2003-01-30

申请号：US09870228

申请日：2001-05-31

发明人： Fred R. Ziegler ,  Sol Farber

IPC分类号： G06F015/173

CPC分类号： H04M7/1245 ,  H04L29/06027 ,  H04L65/80 ,  H04M3/08 ,  H04M7/006 ,  H04M2207/08 ,  H04Q3/0025 ,  H04Q3/0087 ,  H04Q2213/13034 ,  H04Q2213/13162 ,  H04Q2213/13163 ,  H04Q2213/13166 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： An alarm generation tool that operates within a Voice over IP (VoIP) network environment to generate alarms based on ISDN disconnect cause codes. The tool examines call-specific usage records associated with VoIP traffic to detect ISDN disconnect cause codes and determines failure rate information from failure-type disconnect cause codes among the ISDN disconnect cause codes on a per-gateway basis. The tool generates alarms when the failure rate information, such as failure rates and/or counts, exceeds defined thresholds.

摘要翻译： 在IP语音（VoIP）网络环境中运行的报警生成工具，可根据ISDN断开连接导致代码产生报警。 该工具检查与VoIP流量相关联的呼叫专用使用记录，以检测ISDN断开原因代码，并根据每个网关确定ISDN断开原因代码之间的故障类型断开原因代码的故障率信息。 当故障率信息（例如故障率和/或计数）超过定义的阈值时，该工具会生成报警。

公开(公告)号：US06289083B1

公开(公告)日：2001-09-11

申请号：US09505210

申请日：2000-02-16

申请人： Debes Ray

发明人： Debes Ray

IPC分类号： H04M1104

CPC分类号： H04M11/04 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/5116 ,  H04M2203/6018 ,  H04M2242/04 ,  H04M2242/22 ,  H04M2242/30 ,  H04Q2213/13072 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/1337

摘要： A method and apparatus are provided for routing emergency calls received by an automatic call distributor from a plurality of agent workstation in diverse geographical locations. The method includes the steps of receiving an emergency call by the automatic call distributor from an agent workstation of the plurality of agent workstations and retrieving an identifier of a predetermined public safety entity responsible for serving the local of the workstation from a database of the automatic call distributor. The method further includes the step of forwarding the call along with an identifier of the agent workstation to the public safety entity.

摘要翻译： 提供了一种用于从多个地理位置的多个代理工作站路由由自动呼叫分配器接收的紧急呼叫的方法和装置。 该方法包括以下步骤：从多个代理工作站的代理工作站接收自动呼叫分配器的紧急呼叫，并从自动呼叫的数据库中检索负责服务工作站本地的预定公共安全实体的标识符 经销商。 该方法还包括将呼叫与代理工作站的标识符一起转发到公共安全实体的步骤。

公开(公告)号：US6058314A

公开(公告)日：2000-05-02

申请号：US909111

申请日：1997-08-11

申请人： Kyung-Hyup Seok ,  Gee-Hyoung Sang

发明人： Kyung-Hyup Seok ,  Gee-Hyoung Sang

IPC分类号： H04M3/00 ,  H04B7/26 ,  H04Q3/00 ,  H04W24/00 ,  H04W28/08 ,  H04B7/24

CPC分类号： H04W24/00 ,  H04Q3/0087 ,  H04Q2213/13098 ,  H04Q2213/13163 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/13172 ,  H04Q2213/13178 ,  H04Q2213/13349

摘要： A method of connection and data transfer between at least one base station managing device and a network management center of a radio communications system comprises the steps of: (a) gathering data in accordance with formats required by the network management center at the at least one base station managing device; (b) generating a process of a corresponding format at the base station managing device; (c) notifying identification information of the process generated at the at least one base station managing device; (d) driving a subprocess according to the process identification information at the at least one base station managing device; and (e) transmitting the corresponding formatted data to the network management center.

摘要翻译： 至少一个基站管理装置与无线电通信系统的网络管理中心之间的连接和数据传输方法包括以下步骤：（a）根据网络管理中心在所述至少一个 基站管理设备; （b）在基站管理装置生成相应格式的处理; （c）通知在所述至少一个基站管理装置产生的处理的识别信息; （d）根据所述至少一个基站管理装置的处理识别信息来驱动子处理; 和（e）将相应的格式化数据发送到网络管理中心。

公开(公告)号：US5917898A

公开(公告)日：1999-06-29

申请号：US464830

申请日：1995-06-27

申请人： Paul Anthony Bassa ,  Joseph James Isaac

发明人： Paul Anthony Bassa ,  Joseph James Isaac

IPC分类号： H04M3/22 ,  H04M3/36 ,  H04Q3/00 ,  H04Q3/66 ,  H04M15/00

CPC分类号： H04Q3/66 ,  H04M3/2254 ,  H04Q3/0079 ,  H04M3/36 ,  H04Q2213/13054 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13163 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/1325 ,  H04Q2213/13349 ,  H04Q2213/13383

摘要： An international telecommunications network includes a set of international exchanges located in a particular country which connect a national telecommunications network situated in that country with networks situated in other countries. The international network includes a traffic management system in the form of an expert system having a set of knowledge sources. An identifier identifies alarms relating to traffic and a priority arranges the alarms in order of priority. A diagnose diagnoses the cause or causes of the alarms by proposing suspected causes and investigating them in relation to traffic and network data. A resolver proposes remedies for the causes of the alarms by reasoning over each cause in relation to data on traffic associated with the cause, reasoning over each remedy in relation to data on traffic in the neighborhood of the remedy to determine a figure of merit for the remedy and then arranging the remedies in order of merit. Remedies may be implemented automatically or under the control of an operator.

摘要翻译： PCT No.PCT / GB94 / 02333 Sec。 371日期：1995年6月27日 102（e）日期1995年6月27日PCT 1994年10月24日PCT公布。 出版物WO95 / 12290 日期1995年5月4日国际电信网络包括位于特定国家的一组国际交流，将位于该国的国家电信网络与位于其他国家的网络连接起来。 国际网络包括具有一组知识源的专家系统形式的交通管理系统。 标识符识别与流量相关的警报，优先级按优先级排列。 诊断通过提出疑似原因并对交通和网络数据进行调查来诊断警报的原因或原因。 解决方案提出通过推理各种原因来解决事故原因，涉及与事故相关的交通流量的数据，针对与补救措施相邻的交通数据相关的每项补救办法的推理，以确定该补救措施的品质因数 补救，然后按照优点安排补救措施。 补救措施可以自动实施，也可以在操作者的控制下实施。

公开(公告)号：US5887055A

公开(公告)日：1999-03-23

申请号：US755746

申请日：1996-11-22

申请人： Sung-Chan Lee

发明人： Sung-Chan Lee

IPC分类号： H04M3/42 ,  H04M3/54 ,  H04Q3/62

CPC分类号： H04Q3/625 ,  H04M3/42314 ,  H04M3/54 ,  H04Q2213/13003 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13109 ,  H04Q2213/13163 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1334 ,  H04Q2213/13405

摘要： In order to shift a subscriber's extension telephone from one port to another in a private exchange having a subscriber information shifting button on each extension telephone, a subscriber information shifting technique includes: determining whether the telephone moved to another port is off-hook, generating a dial tone and sensing the operation of the subscriber information shifting button on the telephone; determining whether a subscriber class is authorized to modify exchange programming when the operation of the subscriber information shifting button has been sensed; generating a switchover tone and sensing a subscriber's extension number and identification number when the subscriber class is authorised, determining whether there is an extension number for the another port after sensing the subscriber's extension number and identification number, determining whether the identification number is valid when there is an extension number; changing the subscriber information when the identification number is right, and generating a confirming tone and sensing an on-hook condition after changing the subscriber information.

摘要翻译： 为了在具有每个分机电话上的用户信息转换按钮的专用交换机中将订户的分机从一个端口转移到另一个端口，用户信息转换技术包括：确定移动到另一端口的电话是否摘机， 拨号音，并感测电话上用户信息转换按钮的操作; 当已经感测到用户信息移动按钮的操作时，确定用户类别是否被授权修改交换节目; 产生切换音，并且当订阅者类被授权时感测用户的分机号码和识别号码，在感测到用户的分机号码和识别号码后确定是否存在用于另一端口的分机号码，确定当该用户分机号码和识别号码是否有效时确定该号码是否有效 是一个分机号码 当识别号码正确时，改变用户信息，并且在改变用户信息之后产生确认音和感测挂机状态。