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公开(公告)号：US08359219B2
公开(公告)日：2013-01-22
申请号：US12180382
申请日：2008-07-25
IPC分类号： G06F9/46
CPC分类号： H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
摘要： Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.
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公开(公告)号：US09712679B2
公开(公告)日：2017-07-18
申请号：US12021251
申请日：2008-01-28
CPC分类号： H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
摘要： Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.
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3.发明申请公开(公告)号：US20090190746A1
公开(公告)日：2009-07-30
申请号：US12180382
申请日：2008-07-25
IPC分类号： H04M3/00
CPC分类号： H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
摘要： Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.
摘要翻译： 公开了用于将呼叫者路由到联络中心中的代理的方法以及智能路由系统。 一个或多个代理商在实现最佳交互方面进行分级，例如增加收入，降低成本或提高客户满意度。 然后，呼叫者优先路由到分级代理，以获得获得所选择的最佳交互的机会增加。 在更先进的实施例中，还可以在模式匹配算法中确定和使用呼叫者和代理人口统计学和心理学特征，以将具有某些特征的呼叫者优先地路由到具有某些特征的代理以增加最佳交互的机会。
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公开(公告)号：US08108001B2
公开(公告)日：2012-01-31
申请号：US11949733
申请日：2007-12-03
CPC分类号： H04M1/05 , H04M1/0202 , H04M1/0279 , H04M1/0287 , H04M1/6066 , H04M2250/12 , H04M2250/74 , H04W52/0254 , Y02D70/00 , Y02D70/144 , Y02D70/164 , Y02D70/26
摘要： Systems and methods for communicating through a mobile phone are disclosed with a buttonless mobile phone including a power supply with means for capable of enabling or disabling the a power supply; and memory to store a phone number directed to a remote station; a remote station to receive a call from a user causing the mobile phone to call the remote station, the remote station comprising allowing a human operator and access to a database describing at least one contact unique to the user; and wherein the human operator uses the database of contact information to facilitate a communication from the user to the contact in the database.
摘要翻译： 公开了一种通过移动电话进行通信的系统和方法，具有无键移动电话，其包括具有能够启用或禁用电源的装置的电源; 以及用于存储指向远程站的电话号码的存储器; 远程站，用于从用户接收来自所述移动电话呼叫所述远程站的呼叫，所述远程站包括允许人类操作者和访问描述用户所特有的至少一个联系人的数据库; 并且其中人操作者使用联系人信息的数据库来促进从用户到数据库中的联系的通信。
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5.发明申请公开(公告)号：US20090190740A1
公开(公告)日：2009-07-30
申请号：US12021251
申请日：2008-01-28
IPC分类号： H04M3/00
CPC分类号： H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
摘要： Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.
摘要翻译： 公开了用于将呼叫者路由到联络中心中的代理的方法以及智能路由系统。 一个或多个代理商在实现最佳交互方面进行分级，例如增加收入，降低成本或提高客户满意度。 然后，呼叫者优先路由到分级代理，以获得获得所选择的最佳交互的机会增加。 在更先进的实施例中，还可以在模式匹配算法中确定和使用呼叫者和代理人口统计学和心理学特征，以将具有某些特征的呼叫者优先地路由到具有某些特征的代理以增加最佳交互的机会。
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公开(公告)号：US20090190748A1
公开(公告)日：2009-07-30
申请号：US12331201
申请日：2008-12-09
IPC分类号： H04M3/00
CPC分类号： H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
摘要： Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.
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7.发明授权公开(公告)号：US08433597B2
公开(公告)日：2013-04-30
申请号：US12331201
申请日：2008-12-09
IPC分类号： G06F9/46
CPC分类号： H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
摘要： Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.
摘要翻译： 公开了用于将呼叫者路由到联络中心中的代理的方法以及智能路由系统。 一个或多个代理商在实现最佳交互方面进行分级，例如增加收入，降低成本或提高客户满意度。 然后，呼叫者优先路由到分级代理，以获得获得所选择的最佳交互的机会增加。 在更先进的实施例中，还可以在模式匹配算法中确定和使用呼叫者和代理人口统计学和心理学特征，以将具有某些特征的呼叫者优先地路由到具有某些特征的代理以增加最佳交互的机会。
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公开(公告)号：US20090143103A1
公开(公告)日：2009-06-04
申请号：US11949733
申请日：2007-12-03
IPC分类号： H04M1/00
CPC分类号： H04M1/05 , H04M1/0202 , H04M1/0279 , H04M1/0287 , H04M1/6066 , H04M2250/12 , H04M2250/74 , H04W52/0254 , Y02D70/00 , Y02D70/144 , Y02D70/164 , Y02D70/26
摘要： Systems and methods for communicating through a mobile phone are disclosed with a buttonless mobile phone including a power supply with means for capable of enabling or disabling the a power supply; and memory to store a phone number directed to a remote station; a remote station to receive a call from a user causing the mobile phone to call the remote station, the remote station comprising allowing a human operator and access to a database describing at least one contact unique to the user; and wherein the human operator uses the database of contact information to facilitate a communication from the user to the contact in the database.
摘要翻译： 公开了一种通过移动电话进行通信的系统和方法，具有无键移动电话，其包括具有能够启用或禁用电源的装置的电源; 以及用于存储指向远程站的电话号码的存储器; 远程站，用于从用户接收来自所述移动电话呼叫所述远程站的呼叫，所述远程站包括允许人类操作者和访问描述用户所特有的至少一个联系人的数据库; 并且其中人操作者使用联系人信息的数据库来促进从用户到数据库中的联系的通信。
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公开(公告)号：US08724797B2
公开(公告)日：2014-05-13
申请号：US12869645
申请日：2010-08-26
IPC分类号： H04M3/523
CPC分类号： H04M3/5175 , H04M2203/401
摘要： Systems and methods are disclosed for estimating and assigning agent performance characteristics in a call routing center. Performance characteristics (e.g., sales rate, customer satisfaction, duration of call, etc.) may be assigned to an agent when the agent has made few calls relative to other agents or otherwise has a large error in their measure of one or more performance characteristics used for matching callers to agents (e.g., via a performance based or pattern matching routing method). A method includes identifying agents of a plurality of agents having a number of calls fewer than a predetermined number of calls (or an error in the performance characteristic exceeding a threshold), assigning a performance characteristic to the identified agents (that is different than the agent's actual performance characteristic), and routing a caller to one of the plurality of agents based on the performance characteristics of the plurality of agents.
摘要翻译： 公开了用于在呼叫路由中心中估计和分配代理性能特征的系统和方法。 当代理人相对于其他代理商进行的调用次数较少时，或者在其一个或多个性能特征的测量中具有较大的误差时，可以向代理分配性能特征（例如销售率，客户满意度，呼叫持续时间等） 用于将呼叫者匹配到代理（例如，通过基于性能或模式匹配路由方法）。 一种方法包括识别具有少于预定呼叫次数的呼叫数量的多个代理的代理（或者超过阈值的性能特性中的错误），向所识别的代理分配性能特征（不同于代理的 实际性能特征），以及基于多个代理的性能特征将呼叫者路由到多个代理之一。
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公开(公告)号：US07220122B2
公开(公告)日：2007-05-22
申请号：US10836650
申请日：2004-04-29
申请人： Zia Chishti
发明人： Zia Chishti
IPC分类号： A61C3/00
CPC分类号： A61C7/00 , A61C7/002 , A61C9/004 , A61C2007/004
摘要： A computer-implemented method treats teeth by generating a digital arrangement of teeth; specifying a sequence of tooth movements to move the teeth to a target arrangement; and generating one or more appliances in accordance with the specified sequence of tooth movements, the appliances comprise polymeric shells having cavities and wherein the cavities of successive shells have different geometries shaped to receive and resiliently reposition teeth from one arrangement to a successive arrangement.
摘要翻译： 计算机实现的方法通过产生牙齿的数字布置来治疗牙齿; 指定牙齿移动的顺序以将牙齿移动到目标布置; 并且根据指定的牙齿运动顺序产生一个或多个器具，所述器具包括具有空腔的聚合物壳体，并且其中连续壳体的空腔具有不同的几何形状，用于接收并弹性地将牙齿从一种布置重新定位成连续布置。
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