公开(公告)号：US20160183310A1

公开(公告)日：2016-06-23

申请号：US15053628

申请日：2016-02-25

Applicant: BEAMSMART, INC.

Inventor： Mehrdad NEGAHBAN ,  Andreas ALEXANDROPOULOS ,  Sahand NEGAHBAN-HAGH ,  Allen Steven KAY

IPC: H04W76/00 ,  H04W64/00 ,  H04W4/22 ,  H04W4/02 ,  H04W12/06

CPC classification number: H04W76/50 ,  H04M1/72541 ,  H04M3/42068 ,  H04M3/42348 ,  H04M3/5116 ,  H04M3/5235 ,  H04M7/0027 ,  H04M2201/50 ,  H04M2203/252 ,  H04W4/025 ,  H04W4/90 ,  H04W12/06 ,  H04W64/00 ,  H04W68/02

Abstract: Various systems, methods, and computer program products for responding to service requests and facilitating communication between relevant parties are provided. The system may receive a request from a user, obtain a user location, identify a service provider such as an emergency response center based on the location, facilitate coordination of response efforts, and provide a page that is shared between various parties such as the user, contacts of the user, an operator, and a responder. The various parties may provide to the system inputs such as video to capture what is currently happening. The page may be updated with the inputs, include a status of the service request such as whether responders have been dispatched, and include a current location of the responders and other users. Using the page, various parties may obtain real-time situational awareness of an event that culminated in the service request and communicate with other users.

Abstract translation: 提供了各种用于响应服务请求并促进相关方之间的通信的系统，方法和计算机程序产品。 系统可以接收来自用户的请求，获取用户位置，基于位置识别诸如紧急响应中心的服务提供商，促进响应努力的协调，以及提供在诸如用户之间的各方之间共享的页面 ，用户的联系人，操作者和响应者。 各方可以向系统提供诸如视频的输入以捕获当前正在发生的事情。 该页面可以用输入进行更新，包括服务请求的状态，例如响应者是否被派遣，并且包括应答者和其他用户的当前位置。 使用该页面，各方可以获得最终达到服务请求并与其他用户通信的事件的实时情境意识。

公开(公告)号：US20160007178A1

公开(公告)日：2016-01-07

申请号：US14612259

申请日：2015-02-02

Applicant: beamSmart Inc.

Inventor： Mehrdad NEGAHBAN ,  Andreas ALEXANDROPOULOS ,  Sahand NEGAHBAN-HAGH ,  Allen Steven KAY

IPC: H04W4/22 ,  H04W68/02 ,  H04M1/725 ,  H04W64/00

CPC classification number: H04W76/50 ,  H04M1/72541 ,  H04M3/42068 ,  H04M3/42348 ,  H04M3/5116 ,  H04M3/5235 ,  H04M7/0027 ,  H04M2201/50 ,  H04M2203/252 ,  H04W4/025 ,  H04W4/90 ,  H04W12/06 ,  H04W64/00 ,  H04W68/02

Abstract: Various systems, methods, and computer program products for responding to service requests and facilitating communication between relevant parties are provided. The system may receive a request from a user, obtain a user location, identify a service provider such as an emergency response center based on the location, facilitate coordination of response efforts, and provide a page that is shared between various parties such as the user, contacts of the user, an operator, and a responder. The various parties may provide to the system inputs such as video to capture what is currently happening. The page may be updated with the inputs, include a status of the service request such as whether responders have been dispatched, and include a current location of the responders and other users. Using the page, various parties may obtain real-time situational awareness of an event that culminated in the service request and communicate with other users.