公开(公告)号：US10713588B2

公开(公告)日：2020-07-14

申请号：US15050887

申请日：2016-02-23

Applicant: salesforce.com, inc.

Inventor： Dai Duong Doan ,  Alexander Merritt

IPC: G06N20/00 ,  G06Q30/02 ,  G06Q10/06 ,  G06Q50/00 ,  G06N3/04 ,  G06F40/30

Abstract: A system for processing social media data includes a platform with a social media acquisition module configurable to collect a plurality of social media statements. The platform further includes an analysis engine configurable to analyze the plurality of social media statements according to a first sentiment model to generate first analytics data. The analysis engine is configurable to present the first analytics data to a client user, including a display of a sentiment value for each of the social media statements. The platform further includes a feedback queue configurable to receive feedback from the client user on at least a portion of the sentiment values; a model modification module configurable to modify the first sentiment model based on the feedback to result in a modified sentiment model; and a database configurable to store the modified sentiment model as a personalized sentiment model for the client user.

公开(公告)号：US20170243120A1

公开(公告)日：2017-08-24

申请号：US15050887

申请日：2016-02-23

Applicant: salesforce.com, inc.

Inventor： Dai Duong Doan ,  Alexander Merritt

IPC: G06N5/04 ,  G06F3/0482 ,  G06N99/00

Abstract: A system for processing social media data includes a platform with a social media acquisition module configurable to collect a plurality of social media statements. The platform further includes an analysis engine configurable to analyze the plurality of social media statements according to a first sentiment model to generate first analytics data. The analysis engine is configurable to present the first analytics data to a client user, including a display of a sentiment value for each of the social media statements. The platform further includes a feedback queue configurable to receive feedback from the client user on at least a portion of the sentiment values; a model modification module configurable to modify the first sentiment model based on the feedback to result in a modified sentiment model; and a database configurable to store the modified sentiment model as a personalized sentiment model for the client user.