公开(公告)号：US20220014486A1

公开(公告)日：2022-01-13

申请号：US17127375

申请日：2020-12-18

Applicant: Salesforce.com, inc.

Inventor： Nate BOTWICK ,  Anh KHUC ,  Ben CRONIN ,  Matt CHAN ,  Chris MASTERSON ,  Dave ENGELBERG ,  Diana BERLIN ,  Merwan HADE ,  John BROCK ,  Andy CHUNG ,  Justin EDMUND ,  Norris LEE

IPC: H04L12/58 ,  G06F3/0488 ,  G06Q10/10

Abstract: Disclosed herein are system, method, and computer program product embodiments for sharing of collaborative documents with users via instant messaging. In one aspect, a collaborative application is configured to display one or more user interfaces associated with a collaborative application that allows a user to engage in a real-time chat between and among one or more users. The collaborative application may also present one or more user interfaces that allow the user to select one or more references of collaborative documents stored at a remote document datastore, and then share these references of collaborative documents with one or more users in the real-time chat. In one example, these references may be represented in real-time chat as a user interface element that visually present the collaborative document title and associated collaborative document pictogram or icon.

公开(公告)号：US20220070127A1

公开(公告)日：2022-03-03

申请号：US17500659

申请日：2021-10-13

Applicant: salesforce.com, inc.

Inventor： Nate BOTWICK ,  Anh KHUC ,  Ben CRONIN ,  Matthew CHAN ,  Christopher MASTERSON ,  David ENGELBERG ,  Diana BERLIN ,  Merwan HADE ,  John Arlan BROCK ,  Andrew CHUNG ,  Justin EDMUND ,  Norris LEE

IPC: H04L12/58

Abstract: Described herein are a system, apparatus, device, method, and/or computer program product embodiments and/or combinations and sub-combinations thereof for displaying a live database record in a chat session. In a given embodiment, a collaborative communications system may cause display of a subset of fields the database record in a chat session. The collaborative communications system may detect activation of the chat session. The collaborative communications system may retrieve the current values of the subset of fields. Upon retrieval, the collaborative communications system causes display of the subset of fields of the database record including an updated value for a field in the chat session.

公开(公告)号：US20220012227A1

公开(公告)日：2022-01-13

申请号：US17162433

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Nathaniel BOTWICK ,  Norris LEE

IPC: G06F16/23 ,  G06F16/25 ,  G06F16/21 ,  G06F9/54

Abstract: Described herein are a system, apparatus, device, method, and/or computer program product embodiments and/or combinations and sub-combinations thereof for managing alerts and subscriptions in a cloud collaborative system. In one embodiment, a modification notice identifying a change to a field of a record is obtained, and the change is compared with a criterion specified in a subscription for a user. If the change satisfies the criterion, an alert is generated based on the modification notice. An alert GUI is transmitted to a user device to display alerts for the user. The user may access an expanded view of the record through the alert in the alert GUI. The user may also publish the alert to a chat session involving other users of the cloud collaborative system.