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公开(公告)号:US11164118B1
公开(公告)日:2021-11-02
申请号:US16880058
申请日:2020-05-21
申请人: salesforce.com, inc.
发明人: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
IPC分类号: G06F3/0482 , G06Q10/06 , G06K9/62 , G06N20/00
摘要: Generating work plans which include work steps when creating new work orders is described. A database system trains a machine learning model to use inputs for creating work orders to select work plan templates, which include sets of work steps, from a training set of work plan templates, in response to receiving the inputs for creating the work orders. The database system receives an input for creating a work order and identifies work plan criteria based on the input for creating the work order. The trained machine learning model uses the work plan criteria to select at least one work plan template, which includes work steps, from work plan templates. The database system creates a work order that includes work plan(s) corresponding to the selected work plan template(s) and includes at least part of the input for creating the work order. The database system outputs the created work order.
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2.
公开(公告)号:US20210365862A1
公开(公告)日:2021-11-25
申请号:US16899778
申请日:2020-06-12
申请人: salesforce.com, inc.
发明人: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
摘要: A database system receives an input for creating a work order and identifies work plan criteria based on the input. The database system uses the work plan criteria to select work plan templates, which includes work steps, from multiple work plan templates. The database system creates a work order, including work plans corresponding to the work plan templates and at least part of the input for creating the work order. The database system displays the work order and receives a selection of an activity object displayed on one of the user interface pages displaying the work steps, and then displays an activity picklist. The database system receives a selection of an activity in the activity picklist, and adds, deletes, or modifies a database record by executing a user action or an automated business process corresponding to the activity in the activity picklist.
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3.
公开(公告)号:US11182719B1
公开(公告)日:2021-11-23
申请号:US16899778
申请日:2020-06-12
申请人: salesforce.com, inc.
发明人: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
摘要: A database system receives an input for creating a work order and identifies work plan criteria based on the input. The database system uses the work plan criteria to select work plan templates, which includes work steps, from multiple work plan templates. The database system creates a work order, including work plans corresponding to the work plan templates and at least part of the input for creating the work order. The database system displays the work order and receives a selection of an activity object displayed on one of the user interface pages displaying the work steps, and then displays an activity picklist. The database system receives a selection of an activity in the activity picklist, and adds, deletes, or modifies a database record by executing a user action or an automated business process corresponding to the activity in the activity picklist.
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公开(公告)号:US20210365855A1
公开(公告)日:2021-11-25
申请号:US16880058
申请日:2020-05-21
申请人: salesforce.com, inc.
发明人: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
IPC分类号: G06Q10/06 , G06N20/00 , G06K9/62 , G06F3/0482
摘要: Generating work plans which include work steps when creating new work orders is described. A database system trains a machine learning model to use inputs for creating work orders to select work plan templates, which include sets of work steps, from a training set of work plan templates, in response to receiving the inputs for creating the work orders. The database system receives an input for creating a work order and identifies work plan criteria based on the input for creating the work order. The trained machine learning model uses the work plan criteria to select at least one work plan template, which includes work steps, from work plan templates. The database system creates a work order that includes work plan(s) corresponding to the selected work plan template(s) and includes at least part of the input for creating the work order. The database system outputs the created work order.
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公开(公告)号:US20220414610A1
公开(公告)日:2022-12-29
申请号:US17360070
申请日:2021-06-28
申请人: salesforce.com, inc.
发明人: Dai Duong Doan , Rupa Singh , Shanis Kurundrayil , Keye Liu
IPC分类号: G06Q10/00 , G06Q10/06 , G06Q30/00 , G06F16/23 , G06F16/245 , G06F16/248
摘要: A user interface to dynamically update the display of work steps and/or work plans for work orders are described. A database system receives a request from a user interface to output a work order, and then identifies a work plan for the work order. The database system causes a user interface to output display fields for the work order and the work plan. The database system receives a request from a user of the database system to add an additional work plan and/or an additional work step, and then causes the user interface to dynamically update the output of the display fields for the work order and the work plan by adding an additional output of the at least one display field for the additional work plan and/or the additional work step.
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公开(公告)号:US20220414609A1
公开(公告)日:2022-12-29
申请号:US17360032
申请日:2021-06-28
申请人: salesforce.com, inc.
发明人: Dai Duong Doan , Rupa Singh , Shanis Kurundrayil , Keye Liu
IPC分类号: G06Q10/00 , G06Q10/06 , G06Q30/00 , G06F16/245 , G06F16/248
摘要: Creating work order plans and steps based on mapped fields is described. A database system receives an input associated with a work order, and then identifies a work plan template object, a work plan instance object, a work step template object, and a work step instance object associated with the work order. The database system identifies work plan fields which are mapped from the work plan template object to the work plan instance object, and work step fields which are mapped from the work step template object to the work step instance object. The database system creates at least one work plan which includes the mapped work plan fields in the work plan instance object and work steps which include the mapped work step fields in the work step instance object. The database system outputs the work order which includes the at least one work plan.
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