公开(公告)号：US09619524B2

公开(公告)日：2017-04-11

申请号：US14275074

申请日：2014-05-12

Applicant: salesforce.com, inc.

Inventor： Walter Macklem ,  David Nathanson ,  Jia Chen ,  Luke Ball ,  Shankara Subramanya ,  Kanishka Maheshwari ,  Susan Kimberlin

IPC: G06F17/30

CPC classification number: G06F17/3053 ,  G06F17/30312 ,  G06F17/30867

Abstract: A method of establishing personalized limits on a search responsive to a key word query in an enterprise search system is described that includes receiving an object types access history for a particular user. Applying this method, the object types access history includes records of object types selected from search results returning multiple object types and records of object types selected via interfaces other than search results. The method continues with determining and storing in computer readable memory a personalized scope of object types. The personalized scope of object types sets a limit on object types initially returned by an enterprise search system for the particular user in response to key word queries by the particular user that do not specify object types to search.

公开(公告)号：US20140310272A1

公开(公告)日：2014-10-16

申请号：US14275074

申请日：2014-05-12

Applicant: Salesforce.com, Inc.

Inventor： Walter Macklem ,  David Nathanson ,  Jia Chen ,  Luke Ball ,  Shankara Subramanya ,  Kanishka Maheshwari ,  Susan Kimberlin

IPC: G06F17/30

CPC classification number: G06F17/3053 ,  G06F17/30312 ,  G06F17/30867

Abstract: A method of establishing personalized limits on a search responsive to a key word query in an enterprise search system is described that includes receiving an object types access history for a particular user. Applying this method, the object types access history includes records of object types selected from search results returning multiple object types and records of object types selected via interfaces other than search results. The method continues with determining and storing in computer readable memory a personalized scope of object types. The personalized scope of object types sets a limit on object types initially returned by an enterprise search system for the particular user in response to key word queries by the particular user that do not specify object types to search.

Abstract translation: 描述了响应于企业搜索系统中的关键字查询来搜索关于搜索的个性化限制的方法，其包括接收特定用户的对象类型访问历史。 应用此方法，对象类型访问历史记录包括从搜索结果中选择的对象类型的记录，返回多个对象类型，以及通过除搜索结果之外的界面选择的对象类型的记录。 该方法继续确定和存储在计算机可读存储器中的对象类型的个性化范围。 对象类型的个性化范围对特定用户最初由企业搜索系统返回的对象类型设置限制，以响应特定用户对不指定要搜索的对象类型的关键词查询。

公开(公告)号：US20140019439A1

公开(公告)日：2014-01-16

申请号：US13935267

申请日：2013-07-03

Applicant: salesforce.com, inc.

Inventor： Yurika Sebata-Dempster ,  Luke Ball ,  Susan Kimberlin ,  Wallace Peng ,  Yasaman Mohsenin ,  Chelsey Glasson

IPC: G06F17/30

CPC classification number: G06F16/9038

Abstract: A multi-tenant server system for executing search queries includes a database that stores multi-tenant data including data objects having associated data records for a plurality of users associated with a plurality of tenants, and a server system including a processor. The processor is configured to execute a method including the steps of applying search queries to the multi-tenant database and providing a search result set including a plurality of data objects each having at least one data record. The method further includes reordering the search result set according to predetermined scoping criteria based on individual user histories, including recency and frequency metrics, to produce a reordered search result set. The reordered set is filtered based on predetermined permission criteria associated with each user, and displayed.

Abstract translation: 用于执行搜索查询的多租户服务器系统包括存储多租户数据的数据库，所述多租户数据包括具有与多个租户相关联的多个用户的相关联的数据记录的数据对象，以及包括处理器的服务器系统。 处理器被配置为执行一种方法，包括以下步骤：将搜索查询应用于多租户数据库，并提供包括多个数据对象的搜索结果集，每个数据对象具有至少一个数据记录。 该方法还包括根据基于个体用户历史（包括新近度和频率度量）的预定范围标准重新排序搜索结果集，以产生重新排序的搜索结果集。 基于与每个用户相关联的预定许可准则对重新排序的组进行过滤，并显示。