公开(公告)号：US5046183A

公开(公告)日：1991-09-03

申请号：US388188

申请日：1989-07-31

申请人： Gary L. Dorst ,  Francis J. Pope, III

发明人： Gary L. Dorst ,  Francis J. Pope, III

IPC分类号： H04M3/51 ,  H04M3/60 ,  H04M17/02 ,  H04Q11/04

CPC分类号： H04M15/83 ,  H04M17/02 ,  H04M3/51 ,  H04M3/60 ,  H04Q11/04 ,  H04Q11/0457 ,  H04M2215/82 ,  H04Q2213/072 ,  H04Q2213/091 ,  H04Q2213/096 ,  H04Q2213/13 ,  H04Q2213/175 ,  H04Q2213/176 ,  H04Q2213/206 ,  H04Q2213/37 ,  Y10S370/904

摘要： An operator assistance call handling arrangement is disclosed featuring the use of an intelligent telecommunications station (intelligent phone) for the collection and transmission of call data to an operator assistance system for setting up a call without the intervention of an operator. The intelligent phone is equipped to handle CCITT (International Consulative Committee for Telephone and Telegraph) standard Layer 3 (Q.931) call control messages defined for message associated user-to-user information (MA-UUI). The operator assistance system is part of a central telephone office switching system, and is connected to the intelligent phone via an integrated services digital network (ISDN) basic rate interface (BRI). For station-to-station (station) collect calls, person-to-person (person) calls including collect and calling card calls, and bill-to-third party calls, a calling (back) party enters information identifying the class of charge (COC) and other call data at the intelligent phone, which formats the information into a user-to-user information element (UUIE). The intelligent phone then places the UUIE comprising the call information into a Q.931 SETUP message and sends the SETUP message over a ISDN D-channel to the switching system system comprising the operator assistance system to set up an ISDN B-channel call between the back party and a called (forward) party. By utilizing the COC information, connections for collect, person and bill-to-third party calls are set up without the intervention of an operator. Later, when the operator assistance system seizes an operator position to service the call after the call has been answered by the forward party, the call data is automatically displayed for the operator.

摘要翻译： 公开了一种操作员辅助呼叫处理装置，其特征在于使用智能电信站（智能电话）用于将呼叫数据收集和发送到操作员辅助系统，用于在没有操作者的干预的情况下建立呼叫。 智能手机配备了用于消息相关用户到用户信息（MA-UUI）的CCITT（国际电话电报委员会）标准第3层（Q.931）呼叫控制消息。 操作员辅助系统是中央电话局交换系统的一部分，并通过综合业务数字网（ISDN）基本速率接口（BRI）连接到智能电话。 对于站到站（站）收集电话，个人对人（个人）呼叫，包括收集和呼叫卡呼叫以及账单到第三方呼叫，呼叫（返回）方输入识别费用类别的信息 （COC）和智能手机中的其他呼叫数据，其将信息格式化为用户到用户信息元素（UUIE）。 然后，智能电话将包含呼叫信息的UUIE放入Q.931 SETUP消息中，并通过ISDN D信道将SETUP消息发送到包括运营商辅助系统的交换系统系统，以在ISDN D信道之间建立ISDN B信道呼叫 后方和被叫（前进）方。 通过利用COC信息，无需操作人员的介入，建立收集，人员和账单到第三方通话的连接。 之后，当呼叫被转发方应答之后，当操作员辅助系统占用操作者位置来服务呼叫时，对于操作员自动显示呼叫数据。

公开(公告)号：US5043983A

公开(公告)日：1991-08-27

申请号：US388189

申请日：1989-07-31

申请人： Gary L. Dorst ,  Francis J. Pope, III

发明人： Gary L. Dorst ,  Francis J. Pope, III

IPC分类号： H04M3/51 ,  H04M3/60 ,  H04M17/02 ,  H04Q11/04

CPC分类号： H04M15/83 ,  H04M17/02 ,  H04M3/51 ,  H04M3/60 ,  H04Q11/04 ,  H04Q11/0457 ,  H04M2215/82 ,  H04Q2213/072 ,  H04Q2213/091 ,  H04Q2213/096 ,  H04Q2213/13 ,  H04Q2213/175 ,  H04Q2213/176 ,  H04Q2213/206 ,  H04Q2213/37

摘要： A time and charges information delivery arrangement is disclosed utilizing an intelligent telecommunications station (intelligent phone) for displaying that information after a termination of a call. The intelligent phone is equipped to handle CCITT (International Consultative Committee for Telephone and Telegraph) standard Layer 3 (Q.931) call control messages defined for message associated user-to-user information (MA-UUI), and is connected to a central telephone office switching system via an integrated services digital network (ISDN) basic rate interface (BRI). After an operator assistance call is terminated, the operator assistance system that processed the call sends a Q.931 SETUP message to the intelligent phone over an ISDN signaling channel (D-channel). The message includes a data block, comprising time and charges information. When the intelligent phone receives the message, it ignores the call setup request, and simply displays the information sent in the message. Thus, without any action by an operator, a public telephone customer receives time and charges information for the terminated call, without establishing a new call (B-channel call) between the operator assistance system and the intelligent phone.

摘要翻译： 使用智能电信站（智能电话）在呼叫终止之后显示该信息来公开时间和费用信息传递安排。 该智能手机配备了处理CCITT（国际电话电报咨询委员会）标准的第3层（Q.931）呼叫控制消息，定义消息相关的用户对用户信息（MA-UUI），并连接到中央 电话局交换系统通过综合业务数字网（ISDN）基本速率接口（BRI）。 运营商协助呼叫终止后，处理呼叫的运营商辅助系统通过ISDN信令信道（D信道）向智能电话发送Q.931 SETUP消息。 该消息包括包含时间和费用信息的数据块。 当智能手机接收到消息时，它会忽略呼叫建立请求，并且只显示消息中发送的信息。 因此，在没有操作者的任何动作的情况下，公共电话客户不需要在操作者辅助系统和智能电话之间建立新的呼叫（B通道呼叫）来接收终止的呼叫的时间和费用信息。