公开(公告)号：US09781267B2

公开(公告)日：2017-10-03

申请号：US14280166

申请日：2014-05-16

申请人： ViziCall, LLC

发明人： Zach Beimes ,  Spencer Peller

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  G06Q10/10 ,  H04M3/50 ,  H04Q5/18

CPC分类号： H04M3/5191 ,  G06Q10/1095 ,  H04M3/50 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2203/2072 ,  H04M2203/408 ,  H04Q5/18

摘要： The present disclosure provides systems and methods for routing incoming communications, such as calls, to a customer service representative or live agent. Specifically, the present disclosure provides a communication routing platform that can forward calls from multiple phones numbers to one or more call centers or live agents as well while simultaneously forwarding instructions for handling the calls.

公开(公告)号：US20180027117A1

公开(公告)日：2018-01-25

申请号：US15679254

申请日：2017-08-17

申请人： ViziCall, LLC

发明人： Zach BEIMES ,  Spencer Peller

IPC分类号： H04M3/51 ,  H04Q5/18 ,  G06Q10/10 ,  H04M3/523 ,  H04M3/50

CPC分类号： H04M3/5191 ,  G06Q10/1095 ,  H04M3/50 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2203/2072 ,  H04M2203/408 ,  H04Q5/18

摘要： The present disclosure provides systems and methods for routing incoming communications, such as calls, to a customer service representative or live agent. Specifically, the present disclosure provides a communication routing platform that can forward calls from multiple phones numbers to one or more call centers or live agents as well while simultaneously forwarding instructions for handling the calls.

公开(公告)号：US20150334235A1

公开(公告)日：2015-11-19

申请号：US14280166

申请日：2014-05-16

申请人： ZACH BEIMES ,  SPENCER PELLER

发明人： ZACH BEIMES ,  SPENCER PELLER

IPC分类号： H04M3/51 ,  G06Q10/10 ,  H04M3/523

CPC分类号： H04M3/5191 ,  G06Q10/1095 ,  H04M3/50 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2203/2072 ,  H04M2203/408 ,  H04Q5/18

摘要： The present disclosure provides systems and methods for routing incoming communications, such as calls, to a customer service representative or live agent. Specifically, the present disclosure provides a communication routing platform that can forward calls from multiple phones numbers to one or more call centers or live agents as well while simultaneously forwarding instructions for handling the calls.

摘要翻译： 本公开提供了用于将诸如呼叫的传入通信路由到客户服务代表或活动代理的系统和方法。 具体地，本公开提供了一种通信路由平台，其可以将呼叫从多个电话号码转发到一个或多个呼叫中心或直播代理，同时转发用于处理呼叫的指令。