公开(公告)号：WO0169412A3

公开(公告)日：2002-05-16

申请号：PCT/GB0101113

申请日：2001-03-14

Applicant: SPEED TRAP COM LTD ,  DUCKETT MALCOLM JOHN ,  BARKER JEREMY ANDREW CHARLES ,  NEWMAN RHYS ANDREW

Inventor： DUCKETT MALCOLM JOHN ,  BARKER JEREMY ANDREW CHARLES ,  NEWMAN RHYS ANDREW

IPC: G06F11/34 ,  G06F17/30 ,  H04L12/24 ,  H04L12/26 ,  G06F17/60 ,  H04L29/06 ,  H04L29/12

CPC classification number: G06F11/3495 ,  G06F17/30873 ,  G06F2201/875 ,  H04L41/08 ,  H04L41/22 ,  H04L41/5083 ,  H04L43/00 ,  H04L43/045 ,  H04L43/06 ,  H04L43/50 ,  H04L67/025 ,  H04L67/36

Abstract: A method for customer relations management in respect of services provided over a network comprising the steps of monitoring a user's interaction with a service provided over a network; and modifying the service in response to the monitored interactions. The user's interactions are monitored by use of an applet (102) running within the user's browser and are forwarded to a central unit (41). From here the interactions may be passed to a personalisation engine (200), which can use the gathered information to alter the service being used by the user, in particular web pages may be changed in response to a user's actions.

Abstract translation: 一种用于通过网络提供的服务的客户关系管理的方法，包括以下步骤：监视用户与通过网络提供的服务的交互; 以及响应于所监视的交互来修改服务。 通过使用在用户浏览器内运行的小应用程序（102）来监视用户的交互并将其转发到中央单元（41）。 从这里，可以将交互传递到个性化引擎（200），其可以使用所收集的信息来改变用户正在使用的服务，特别是可以响应于用户的动作来改变网页。

公开(公告)号：WO2007088334A1

公开(公告)日：2007-08-09

申请号：PCT/GB2007/000290

申请日：2007-01-29

Applicant: SPEED-TRAP.COM LIMITED ,  GOLDSPINK, Lincoln, Mark, Vaughan ,  DUCKETT, Malcolm, John

Inventor： GOLDSPINK, Lincoln, Mark, Vaughan ,  DUCKETT, Malcolm, John

IPC: G06F17/30

CPC classification number: G06F17/3089 ,  G06F11/3495 ,  H04L67/02 ,  H04L67/14 ,  H04L67/146 ,  H04L67/2814

Abstract: A method and apparatus for setting cookies on client devices (6), in particular for allowing maintenance of cross domain session continuity. A server (5) is provided for extracting a session ID from a first party cookie in the domain of the server (5) which is included in a HTTP request generated by a page (8) from a different domain active in a browser (7). Code is returned by the server (5) to that page (8) to cause it to generate a first party cookie in its domain which includes the extracted session ID.

Abstract translation: 一种用于在客户端设备（6）上设置cookie的方法和装置，特别是用于允许维护跨域会话连续性。 提供服务器（5），用于从服务器（5）的域中的第一方cookie提取会话ID，所述第一方cookie包括在由浏览器中活动的不同域中的页面（8）生成的HTTP请求中（7） ）。 代码由服务器（5）返回到该页面（8），以使其在其域中生成包括提取的会话ID的第一方cookie。

公开(公告)号：WO2007107702A1

公开(公告)日：2007-09-27

申请号：PCT/GB2007/000880

申请日：2007-03-13

Applicant: SPEED-TRAP.COM LIMITED ,  GOLDSPINK, Lincoln, Mark, Vaughan ,  DUCKETT, Malcolm, John

Inventor： GOLDSPINK, Lincoln, Mark, Vaughan ,  DUCKETT, Malcolm, John

IPC: G06F17/30

CPC classification number: G06F17/3089 ,  H04L67/02 ,  H04L67/20 ,  H04L67/22

Abstract: Method for receiving tailored pages, providing tailored pages and apparatus therefore. By way of illustrating the method for receiving tailored pages within a browser running on a client device, comprises the steps of: i) browsing, in the browser, pages from a page server; ii) sending from an active page in the browser to a monitoring server, at least one monitoring message including information concerning at least one of: interactions with and performance of at least one page browsed within the browser running on the respective client device; iii) receiving in the active page, from the monitoring server, a control message including an instruction to generate a cookie within the browser including selected monitoring information; iv) generating said cookie within the browser; v) sending a message to the page server, which message includes said cookie including the respective selected monitoring information; and vi) receiving from the page server, at least one page content item selected in dependence on the selected monitoring information included in the cookie.

Abstract translation: 接收定制页面的方法，因此提供量身定制的页面和装置。 通过说明在客户端设备上运行的浏览器中接收定制页面的方法，包括以下步骤：i）在浏览器中浏览页面服务器中的页面; ii）从浏览器中的活动页面发送到监视服务器，至少一个监视消息，其包括关于在相应客户端设备上运行的浏览器中浏览的至少一个页面的交互和执行中的至少一个的信息; iii）在活动页面中从监视服务器接收包括在浏览器内生成包括所选择的监视信息的cookie的指令的控制消息; iv）在浏览器中生成所述cookie; v）向所述页面服务器发送消息，所述消息包括包括所选择的各个监控信息的所述cookie; 以及vi）从所述页面服务器接收根据所述cookie中包含的所选监视信息选择的至少一个页面内容项目。

公开(公告)号：WO0169386A3

公开(公告)日：2002-05-16

申请号：PCT/GB0101132

申请日：2001-03-14

Applicant: SPEED TRAP COM LTD ,  DUCKETT MALCOLM JOHN ,  BARKER JEREMY ANDREW CHARLES ,  NEWMAN RHYS ANDREW

Inventor： DUCKETT MALCOLM JOHN ,  BARKER JEREMY ANDREW CHARLES ,  NEWMAN RHYS ANDREW

IPC: G06F11/34 ,  G06F17/30 ,  H04L12/24 ,  H04L12/26 ,  G06F17/60 ,  H04L29/06 ,  H04L29/12

CPC classification number: G06F11/3495 ,  G06F17/30873 ,  G06F2201/875 ,  H04L41/08 ,  H04L41/22 ,  H04L41/5083 ,  H04L43/00 ,  H04L43/045 ,  H04L43/06 ,  H04L43/50 ,  H04L67/025 ,  H04L67/36

Abstract: Methods and apparatus for monitoring the performance of services provided over a network (2). The methods and apparatus make use of the computing power provided at the communications units (1) used by users to access the services. Activity instigated by users both directly and indirectly are monitored and/or reproduced at each communications unit (1). Information gathered in the monitoring processes is sent to a central unit (4) for further processing. Typically the services are accessed via the World Wide Web and part of the apparatus is controlled by a Java/Javascript applet running on a communications unit (1).

Abstract translation: 用于监控通过网络提供的服务的性能的方法和装置（2）。 所述方法和装置利用由用户使用的通信单元（1）提供的计算能力来访问服务。 在每个通信单元（1）处监视和/或再现由直接和间接的用户引发的活动。 收集在监控过程中的信息发送到中央单元（4）进行进一步处理。 通常，这些服务通过万维网访问，并且该设备的一部分由在通信单元（1）上运行的Java / Javascript小应用程序控制。