公开(公告)号：WO2011054861A1

公开(公告)日：2011-05-12

申请号：PCT/EP2010/066730

申请日：2010-11-03

Applicant: TELEFONICA, S.A. ,  ALCAIDE SANZ, Juan Pedro ,  GUZMAN SANCHEZ, Juan Antonio ,  ESTEBAN GOMEZ, José Alberto ,  ALAMEDA GARCIA, José María ,  DE ANCOS TANTES, Isidro ,  ESQUINAS LOZANO, Fernando ,  MONTEJO CALVO, Luis ,  MARTINEZ GALLARDO, Vicente ,  GARCIA AZUARA, Ruben ,  MANZANO GARCIA, Pablo

Inventor： ALCAIDE SANZ, Juan Pedro ,  GUZMAN SANCHEZ, Juan Antonio ,  ESTEBAN GOMEZ, José Alberto ,  ALAMEDA GARCIA, José María ,  DE ANCOS TANTES, Isidro ,  ESQUINAS LOZANO, Fernando ,  MONTEJO CALVO, Luis ,  MARTINEZ GALLARDO, Vicente ,  GARCIA AZUARA, Ruben ,  MANZANO GARCIA, Pablo

IPC: H04L12/24 ,  H04L29/08

CPC classification number: H04L41/0631 ,  H04L41/0604 ,  H04L41/5074

Abstract: The invention relates to a monitoring and operating method, characterized in that it comprises the steps of : receiving and normalizing (110) a plurality of heterogeneous events (1) generated by at least one network element of a telecommunications network (300), obtaining a plurality of events with a normalized field structure (2); for each event with a normalized field structure (2), generating a flow of information of attribute-value pairs (3), after having applied one or more filtering criteria; from each flow of information formed by a set of attribute-value pairs (3), generating a correlation object; correlating (130) one or more correlation objects by means of at least one criterion included in an inference engine, determining, if said at least one correlation criterion is met, that a fault has occurred in the network (300); executing a task associated with the treatment of said fault; executing (150) an agent associated with said task, such that: if the fault can be resolved remotely, acting (6) on the network (300); if the fault cannot be resolved remotely, sending a trouble ticket message (7) so that a person can manually repair the fault.

Abstract translation: 本发明涉及一种监视和操作方法，其特征在于包括以下步骤：接收和归一化（110）由电信网络（300）的至少一个网络元件产生的多个异构事件（1），获得 具有归一化场结构的多个事件（2）; 对于具有归一化场结构（2）的每个事件，在应用一个或多个过滤标准之后生成属性值对（3）的信息流; 从由一组属性值对（3）形成的信息的每个流中，生成相关对象; 通过包括在推理机中的至少一个准则来相关联（130）一个或多个相关对象，如果所述至少一个相关准则被满足，则确定网络（300）中已经发生故障; 执行与所述故障的处理相关联的任务; 执行（150）与所述任务相关联的代理，使得：如果所述故障可以远程解决，则在网络（300）上作用（6）; 如果故障无法远程解决，发送故障单消息（7），以便人员可以手动修复故障。